Client Services Associate II

About us, but we'll be brief

Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we've been named in the 100 "World's Most Innovative Companies" by Forbes Magazine. Experian prioritizes our culture and look to bring people to the team who are passionate about their jobs, who are easy to work with, and who continue to value team over self.

We have 23,000 people operating across 44 countries and every day we're investing in new technologies, experienced people, and new ideas to help all our clients maximize every opportunity.

Role Summary

Do you genuinely like helping people? Do you have experience in delivering exceptional customer service? If yes, we would like you on our team!

Experian is the leading global information services company that is powering opportunities to create a better world. We provide data, technology, consulting and analytical tools to our clients around the world. Businesses rely on us to manage risk, prevent fraud, automate decision-making, improve customer experience and reduce customer friction. In our quest to build a team of specialists in solving client business needs, we encourage experienced and passionate professionals to apply.

A successful candidate will:

• Demonstrate strong communication skills through active listening to understand the customer's need.
• Provide exceptional customer care in a fast-paced environment.
• Diagnose, research and resolve moderate to complex problems related to credentialing, technical support, billing, account maintenance, data issues, file research, product descriptions, pricing, intranet access requests and security and compliance regulations.
• Coordinate client requests and service needs with appropriate internal departments to ensure client requirements are met.
• Provide product training to users to ensure our services are used most effectively within our client environment.
• Manage the delivery and implementation of the Experian products and services.
• Conduct product demonstrations to client and potential clients.
• You will report directly to the customer care manager and partner directly with the rest of the members of your team.

Qualifications

• High School Diploma and/or Bachelor's degree in Business Administration or related fields
• 2-3 years Advanced customer service experience
• Excellent English skills
• Problem-solving skills
• PC/internet skills
• Mainframe or Access experience is a plus
• Intermediate Excel (can perform complex functions) skills
• Experience handling support requests from a variety of different channels

Our uniqueness is that we truly value yours.

Experian's culture, people, and environments are main differentiators. We take our people's agenda very seriously. We focus on what matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... the list goes on!

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian Careers - Creating a better tomorrow together

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

#LI-Hybrid