SMASH, Who we are?
We are agents for tech professionals in Costa Rica and Colombia that help them build careers in the United States.
- We believe in long-lasting relationships with our talent. We invest time getting to know them as individuals and understanding what they are looking for as their professional next step.
- We aim to find the perfect match. As agents, we make sure to pair our talent with our US clients, not only by their technical skills but as a cultural fit. Our core competency is to find the right talent, fast.
- We purposefully move away from the “contractor” or “outsourcing” type of relationship. Our clients don’t want contractors or “just a service.” Neither does our talent.
Our Benefits
- Work from Home
- English Academy for Employees and Relative
- Business Skills Coach – Certifications
- Discounts with Tech Universities
- Events and additional Perks
This position is Remote to work with a US Company, you will require to have Citizenship or work permit in Costa Rican or Colombian to apply for this role.We are seeking a dedicated and skilled Customer Service Help Desk representative to join our team. The ideal candidate will possess strong communication skills, basic IT knowledge, and a proactive approach to problem-solving. You will be responsible for assisting customers with IT-related issues and escalating more complex problems to our technical experts.
Key Responsibilities:
- Provide first-level support to customers experiencing IT issues.
- Diagnose and resolve simple IT problems or escalate them to a higher level of support.
- Utilize basic Service Desk software such as Ninja, Syncro MSP, or similar tools.
- Handle customer inquiries related to VMware HyperV or QuickBooks.
- Maintain detailed records of customer interactions and solutions provided.
- Ensure customer satisfaction through effective communication and follow-up.
Required Skills:
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Good English and Communication Skills: Ability to communicate clearly and effectively with customers.
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Basic IT Knowledge: Understanding of fundamental IT concepts and troubleshooting techniques.
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Problem Solver with Initiative: Ability to think critically and take initiative to solve problems.
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Experience with Service Desk Software: Familiarity with tools like Ninja, Syncro MSP, or similar.
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Knowledge of VMware HyperV and QuickBooks: Experience handling customer issues related to these platforms is preferred.