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Quality Assurance Specialist

Critical Mass
En el sitio
San José, SJ, Costa Rica

An Intermediate QA reports to a QA Lead. Works closely with QA lead, QA Subject Matter Experts, other QA members, Project managers, designers and developers to ensure QA standards and client satisfaction are delivered. He/She Provides execution of QA tasks with speed and great quality for the overall agility of the QA team.

You will: 

  • Be responsible for the quality of projects based on the requirements and design specifications.
  • Responsible for attending meetings providing status, taking notes and providing feedback when needed.
  • Be able to communicate test results, issues, and risks found to project team members, project managers, and QA management through the different channels.
  • Identify test data
  • Create and maintaining comprehensive test plans
  • Write and maintaining test cases/scripts
  • Create traceability matrix documents based upon project requirements
  • Create checklist documentation based upon project requirements
  • Perform functional and non functional testing
  • Effectively communicating statuses
  • Apply industry standard testing methodology, strategies and industry best practices
  • Create defect tickets and track issues to resolution
  • Report creation and related metrics at different levels when necessary
  • Support the team on onboarding co-workers and/or junior staff members
  • Be able to execute regression tests based on design specifications and requirements
  • Expected to support QA estimations if needed.
  • Expected to fully understand project life cycle and industry standards.
  • Expected to fully understand testing methodologies
  • Expected to ask all necessary questions when tasks, requirements or information isn’t clear or missing
  • Identify and raise risks
  • Be able to work with other team members to ensure the success of projects.
  • Be able to analyze and understand details and requirements of projects and tickets. 

You have: 

  • Minimum 2 years of experience in software quality assurance.
  • English Proficiency (B2+/C1 reading, writing, and conversation).
  • Bachelor’s degree in software engineering or related field or equivalent work experience.
  • Knowledge of Agile Methodologies for software development
  • Experience working with local and offshore teams
  • Experience in task management and defect tracking tools like Jira and/or similar
  • Extensive knowledge of Windows or MacOS software is expected.
  • ISTQB Certification is a plus
  • Other QA related certifications are a plus
  • Mastery of office productivity tools such as Excel, Word, MS Project, Visio, and PowerPoint.
  • Knowledge of Photoshop and Adobe illustrador are a plus.
  • Desirable knowledge of collaboration and issue tracking tools such as Box, Jira, Confluence.

What We Offer


  • Maternity and parental leave extra days
  • Competitive benefits packages
  • Vacation, compassionate leave, sick days, and flex days
  • Access to online services for families and new parents
  • End-of-year closure days (not deducted from vacation balance)
  • Diversity and Inclusion Board with 12 affinity groups
  • Internal learning and development programs
  • Enterprise-wide employee discounts
  • And more…

At Critical Mass, we value our employees and offer competitive compensation and benefits packages. If you’re looking for a challenging and rewarding opportunity to make a significant impact on the lives of our employees, we encourage you to apply for this exciting position today!

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to

We are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs and We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

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