Certifications Technologist

Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.

With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud. 

The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps 
and data are protected and always available.

Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.

Job Summary 

The primary duty is to design and deliver instructor led technical enablement programs and support the end-to-end development of technical training and certification development as a SME/Developer, including (but not limited to) exam item writing, course materials creation, lab design and management. The role requires interaction with the extended executive leadership team of Veeam. 

Responsibilities 

• Drives incremental improvement in technical enablement programs across the organization. 
• Collaborates with Learning Experience Designers and vendors to produce engaging training materials for all technical audiences (internal, customers, partners, etc.). 
• Creates items and completes technical accuracy review of Veeam certification exams. 
• Ability to develop the following kinds of material for internal and external use: Educational presentations in PowerPoint, (willingness to learn) basic eLearning development, Job Aids, Lab Guides 
• Establish & manage relationships with subject matter experts (SMEs) and key stakeholders outside of the department. 
• Produce video walkthroughs and write step-by-step instructions for Veeam solutions. Helps support & develop department best practices, policies, and structure. 
• Own, design, & manage the lab environment for the Global Sales Acceleration lab. 
• Own, design, & manage the lab environment on the Skillable platform.  
• Build supporting lab deployment guide for education centers to use in their own data centers. 
• Participates in the creation of associated Veeam technical certification exams and completes technical accuracy reviews to ensure alignment. 
• Collaborate with different teams to ensure the alignment of training programs with business goals and technological advancements. 

Requirements

• Bachelors' (ideally Masters') degree in engineering, computer science or business administration a plus 
• 5 years’ experience as a Technical Instructor and/or Technical Course Developer 
• Desired Certifications: VMware VCP, Veeam VMCE 
• Subject Matter Expert in at least one high growth technical discipline: VMware, Data Protection, Veeam Experience, Storage Experience, Networking Experience, Virtualization Experience  
• Experience with implementation of information systems  
• A propensity for thinking like a user and writing supporting courseware they need 
• A talent for identifying updates and changes that will impact users and courseware materials 
• Ability to dive into technical details and learn about product features and core customer benefits  
• Experience in curriculum development, building technical training programs in a channel environment within the IT, ideally software industry. 
• Ability to work independently in a fast-paced environment; must be a high-energy, motivated self-starter. 
• Able to travel up to 20% of the time with some international travel (VISAs will be required). 

 Other desirable experience & skills 

• Experience with Veeam Data Platform or similar offering.  
• Familiarity with certification standards such as ANSI or ISO.  

Reporting, Relationships, & Accountability 

Directly reports to the Director of Design & Development, as well has having a regular reporting cadence to other Veeam leadership.

#LI-CC1