HanesBrands Inc. is a global company with more than 48,000 associates in 30 countries, all working together to create the world’s best apparel to include iconic brands such as Champion, Hanes, Bali, Bonds, and many more. We offer enormous opportunities for creative thinkers, for people with a passion for consumers, and for people who think like business owners. We’re building a truly inclusive culture, where people of different backgrounds, races, cultures and experiences come together to make us stronger. We are a sustainable company committed to making a positive difference in our communities around the world.
The Customer Experience Center Representative I, engages with customers to place orders, provide order/product information, and facilitate order returns and refunds. The Customer Experience Representative I is the voice of Hanesbrands to the customer and is responsible for communication in a professional and service focused approach.
Responsibilities:
- Help customers place orders including upselling and sharing special promotional offers over multiple channels (phone, email, chat) in a friendly and kind manner.
- Communicates with accurate information promptly with customers about retail store locations, product details, and order inquiries using multiple tools and applications.
- After receiving training, resolve customer’s difficulties or complaints in a polite way over various channels.
- Continually learn and be knowledgeable about the vast HBI product line during and after training.
- Respond to calls, emails, and chats professionally within the contact center guidelines.
- Ability to manage multiple duties at the same time while paying attention to details.
- Must be able to handle confidential personal and financial customer information with discretion.
- Problem solving and decision-making skills are needed to determine the best possible ways to resolve customer issues with the current toolset and information provided.
- Understand the importance and visibility of the customer service department and always provide great customer service.
- Ability to listen to the customer, understand their needs, and represent HBI as an advocate for the brand with highest ethical standards.
Requirements:
- Must have the equivalent of high school diploma or GED.
- Minimum of 1 year experience in a customer service environment or equivalent.
- Preferred call center or ecommerce contact center environment.
- Proficient in Spanish and English.
- Ability to multi-task.
- Customer experience using multiple applications with Windows operating system.
- Ability to communicate professionally with customers.
- Training Schedule - 7:00am to 4:00pm (On Site)
- Production Schedule - 9:00am to 6:00pm (Hybrid)
Join us in building a better working world. If you can meet the criteria above, please contact us as soon as posible.