Project Coordinator

Project Coordinator

Description -

Managed Services (MS) is a solution that provides customers with complete, professional management of their entire output environment. MS are customized to meet an organization’s specific business objectives and needs.  Additional asset management capabilities help ease the transition to an optimized imaging and printing environment and provide ongoing flexibility to meet customer business needs.

Job Description –

The role of the Transition team is to plan and successfully transition operational responsibility for contracted Managed Services from the customer to HP.

This team is responsible and accountable for deployments. Apply subject matter knowledge to solve common and complex business issues within established guidelines and recommend appropriate alternatives. Work on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique situations. May seek advice to make decisions on complex business issues.

Main Responsibilities 

• Hardware orders
• Software orders
• Coordinate HW delivery
• Track or escalate orders
• Coordinate installations
• Confirm install completion
• Track project status, POR and budget
• Communicate project status wiht
• MLS submission for new devices
• Manage customer relationship
• Manage any possible escalations
• Contract turn over to steady state

Complexity:

• Coordinates and integrates the work efforts and deliverables of a large multi-function, multi- vendor project team.
• Project is normally within US and CA.
• Manages projects with aggressive but achievable client deadlines.
• Understands contractual and technical aspects as transition lead.

Education and Experience Required:

• First Level University degree
• Experience in project management or in like roles/businesses
• Project Management Professional (PMP) Certification

Knowledge and Skills:

• Excellent English skills
• Moderate knowledge of IT and services industry
• Knowledge of company organization, policies, HPS services offerings, end to end processes, tools, and routes to market.
• General technical understanding of products.
• Problem detection and analysis of root cause
• Project Management.
• Agile Methodology
• Business Development
• Business Operation
• Change Management
• Client Services
• Customer Relationship Management
• Microsoft Project
• Milestones (Project Management)
• Process Improvement
• Project Documentation
• Project Planning
•  Project Scoping
•  Risk Management
•  Risk Mitigation
• Scrum (Software Development)
•  Six Sigma Methodology
• Systems Development Life Cycle
•  Waterfall Methodology
• Leads teams to achieve results.
• Design and deliver presentations
• Influence management in defining customer needs
• Proficiency with desktop applications and familiarity with financial reporting tools.
• Moderate level of planning, project management and change management skills.
• Good communication skills.
• Influence within same team and level. 
• Customer focus
• Demonstrates an in-depth understanding of key HP Services’ operational policies, processes, and methodologies applicable to project management.

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.

Complexity
• Responds to moderately complex issues within established guidelines.

• Works on complex projects where analysis of situations or data requires an evaluation of multiple factors.
• Delivers projects affecting clients.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Services

Schedule -

Full time

Shift -

No shift premium (Costa Rica)

Travel -

25%

Relocation -

No

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"