Senior Investigation Manager, Buyer Abuse Operations
Amazon
A tiempo completo
En el sitio
San Jose, Costa Rica
At Amazon, we're working to be the most customer-centric company on earth. We are looking for exceptionally talented
and motivated people. If you'd like to help us build the place to find and buy anything online, this is your chance to make
history. We are looking for an exceptional leader who is passionate to deliver top notch Customer Experience, who thinks
and acts globally, and one who has the ability to invent and simplify processes.
Buyer Abuse team is seeking an Investigation Manager II to manage a team of 3-5 managers and oversee a team size of
75+ employees. This individual must be eager to dive deep into processes and have an accomplished record of delivering
process efficiency. The preferred candidate should have excellent auditing skills, problem solving skills, process and system
knowledge, and customer service passion.
Key job responsibilities
The person should be an innovative, results driven professional with solid people skills and a strong problem solving
capability. The individual will be responsible for driving global strategy and initiatives. Would work with key business
partners and stakeholders to identify improvement opportunities. The key to success in this role is the ability to
understand the vision and make independent decisions with sound judgment to manage their teams to attain that vision.
This individual should also be viewed as a change manager who has the ability to build right mechanisms to support any
organizational change and influence teams.
- 3+ years of team management experience
- 8+ years of operational and/or retail management experience
- Experience using data to influence business decisions
- Experience as a manager of managers
- Experience across the domain of risk management & compliance operations
- Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level
- Experience in operational excellence using six sigma methodologies
and motivated people. If you'd like to help us build the place to find and buy anything online, this is your chance to make
history. We are looking for an exceptional leader who is passionate to deliver top notch Customer Experience, who thinks
and acts globally, and one who has the ability to invent and simplify processes.
Buyer Abuse team is seeking an Investigation Manager II to manage a team of 3-5 managers and oversee a team size of
75+ employees. This individual must be eager to dive deep into processes and have an accomplished record of delivering
process efficiency. The preferred candidate should have excellent auditing skills, problem solving skills, process and system
knowledge, and customer service passion.
Key job responsibilities
The person should be an innovative, results driven professional with solid people skills and a strong problem solving
capability. The individual will be responsible for driving global strategy and initiatives. Would work with key business
partners and stakeholders to identify improvement opportunities. The key to success in this role is the ability to
understand the vision and make independent decisions with sound judgment to manage their teams to attain that vision.
This individual should also be viewed as a change manager who has the ability to build right mechanisms to support any
organizational change and influence teams.
- 3+ years of team management experience
- 8+ years of operational and/or retail management experience
- Experience using data to influence business decisions
- Experience as a manager of managers
- Experience across the domain of risk management & compliance operations
- Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level
- Experience in operational excellence using six sigma methodologies