Service Delivery Lead (285963)

A tiempo completo
En el sitio
La Ribera de Belen, Heredia, Costa Rica
Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 160,000 employees who use new technologies, dynamic insights and over 157 years of experience to connect farmers with markets, customers with ingredients, and people and animals with the food they need to thrive.

Job Purpose

The Service Delivery Lead will be the liaison for the different regions where the Enterprise has operations establishing strong relationships, cooperating, and working effectively with “Credit-to-Cash“ leadership teams, and Cargill Business Group. In this role, you will contribute to allowing global enterprise alignment increasing business acumen while keeping an effective, cost-efficient, and agile process delivery for the respective region.

Key Accountabilities


  • Build and develop relationships with Senior Leadership of different areas in the Region to meet objectives and policies clearly articulating the service levels delivered. Drive service improvement and standardization, automation, and consolidation/centralization in alignment with Global/PDT strategies
  • Design and deliver effective financial and management reporting, including defining relevant business performance indicator and frequency, as well as standardizing and optimizing management reporting across the country.
  • Contribute and implement continuous process improvement, including simplifying and optimizing processes, improving data integrity, and leveraging current technology.
  • Conduct initial analysis and interpret the results to the business.
  • Independently handle complex issues with minimal supervision while escalating only the most challenging issues to the appropriate staff.
  • Other duties as assigned


  • Bachelor’s degree in a related field or equivalent experience
  • Advanced data analytical skills for using spreadsheets or business intelligence tools.
  • Experienced in leveraging financial and business systems to monitor business activities and aid decision-making
  • Experienced working with multiple businesses or international business experience.
  • Minimum of four years of related work experience
  • Advanced level of English
  • Master's degree
  • Experience using Power BI and SAP
  • Experience using accounting technology applications.
  • 5-10 years experience in leading large multi-country teams within Finance groups / shared service center experience
  • Exceptional customer service orientation

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