Inside Sales II

Emerson is seeking an individual with exceptional work behaviors and ambition to join our team as an Inside Sales Engineer II. In this role, you will have the opportunity to collaborate with other Service representatives and Field Sales representatives to provide phone and quote support along with basic technical support. By optimizing our quote to cash service levels and strengthening customer relationships, you will play a key role in our continued success as a world-class leader in our industry. 

In This Role, Your Responsibilities Will Be 

Phone Support 

• Handle post sales service calls. 
• Direct support requests that require further assistance to Tier II Tech Support. 
• Transfer calls to correct department or individual. 
• You provide solutions and advice to clients
• Gather necessary information for completing Service Requests, RMA’s or quotes. 

Quote Processing 

• Receive and process customer requests for Service via phone, email and web. 
• Accurately upload requests for Service in the business systems 
• Provide pricing and lead time information through generating proposals. 
• Manage shared mailbox to upload purchase order according to our service level. 
• Ensure all customer-supplied information is correct and complete. 
• Review quotes for technical conformance. 
• Enter quote/proposals in the business systems. 
• Coordinate with other departments/groups to validate technical requirements. 
• Maintain customer information and documentation.

Custoer Support 

• Provide documentation upon request. 
• Use business systems to input and handle Service Request as well as quote entries and processing. 
• Assist customers with product and service inquiries. 
• Submit RMA For Service Center Repair 

Team Support 

• Categorize and manage emails in team box proactively. 
• Support coverage plans. 
• Assist co-workers whenever possible. 

Continuous Improvement 

• Stay updated on product knowledge through training and meetings. 
• Provide feedback on processes and effective strategies. 
• Enhance knowledge of MSOL and industries 

Who You Are 

• You use planning tools and software. 
• You encourage open dialogue to discuss alternative perspectives.
• You have experience in customer service and provide solutions to complex problems. 

For This Role, You Will Need 

• Bachelor's degree in chemical, Mechanical, or Electromechanical Engineering or a related field. 
• 3-4 years of experience in sales, inside sales, customer support, or a technical role. 
• Familiarity with quoting processes, business systems, and Oracle/CRM tools. 
• Strong communication skills to assist customers, collaborate with teams, and handle inquiries. 
• Ability to manage shared mailboxes, documentation, and post sales technical support calls. 
• Detail-oriented, organized, and able to prioritize tasks effectively. 
• Team player with problem-solving skills and a proactive approach. 
• Willingness to learn, provide feedback, and drive process improvements. 

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. 

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.