Partner Support Services Intern

Partner Support Services Intern

  

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Job Description:

   

Job Family Definition:

Students pursuing a Bachelor’s degree in Business Administration, Industrial Engineering, English teaching. Assists in various tasks aligned with their field of study, including research, collaboration on team initiatives and projects, problem-solving, and creative thinking to gain hands-on experience and develop professional skills. Includes internships, research roles, visiting scholar positions, or other program-related opportunities.

Job specifics/responsibilities:

• Act as the first point of contact for service delivery partners, supporting effective communication with internal HPE teams and building professional relationships with Channel Partner Representatives.

• Provide daily support to service delivery partners, internal team members, and HPE customers via email, chat, and phone, responding to inquiries in a timely and professional manner.

• Learn and apply HPE procedures, policies, and labor regulations to provide accurate support for service delivery enablement requests and all assigned tasks.

• Track, monitor, and follow up on open cases and projects to support timely resolution, escalating issues to senior team members or appropriate internal teams when needed.

• Collaborate closely with internal teams including the Global Center of Partner Success and Excellence, GEO/Country/Tower teams, Worldwide Partner Delivery, and other cross‑functional HPE teams to support ongoing operations.

• Collect and organize region‑specific information, perform basic quality checks, and support operational improvement initiatives by identifying issues and sharing observations with the team.

Education and experience required:

• Pursuing a Bachelor's degree in Business Administration, Industrial Engineering, English teaching

Qualifications:

• Strong interest in technology and willing to learn about it.

• Excellent communication and interpersonal skills.

• Ability to work independently and collaboratively within a team.

• Proficient in Microsoft Office (Word, Excel, PowerPoint)

• Detail-oriented with strong organizational skills.

Desirable  Skills:

• CRM tools Knowledge: SalesForce, SAP, PowerBI

Impact/Scope:

• University students actively enrolled in university/college/institution pursuing a Bachelor's degree in a non-technical area of study, and who typically works during school breaks and then returns to their university. While this applies to most interns, there may be opportunities for full-time students to work as part-time interns during the school year in some countries.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#costarica

#interns

Job:

Administration

Job Level:

N/A

    

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

No Fees Notice & Recruitment Fraud Disclaimer

 

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

 

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.