DescriptionThe Staff Account Operations Manager will be part of our Americas Shared Services Center in Costa Rica, providing services & support to our customers within America’s region. AOM’s handle/drive critical issues, opportunity management, and work closely with sales for excellent customer experience and support strategic business. The AOM is responsible for crafting and implementing solutions to address obstacles, helping customers learn to use Emerson tools effectively.
In this Role, Your Responsibilities Will Be:
- Understand main operational readiness risk factors and mitigation mechanisms.
- Acts as a critical issue point for core functional counterparts on complex issues for non-standard requests raised by Sales and Operations counterparts
- Assist the Sales team throughout their daily operation’s needs, case creation, quote reviews, quote follow ups, order reviews, general inquiries.
- Support sales opportunity management for strategic customers by fulfilling customer requests or advancing to the appropriate path as needed.
- Opportunity Pipeline Accuracy (Stage, Forecast Category, Close Date, Amount, Overall Status)
- Drives demand forecast and fulfillment through proactive planning and backlog management
- Acts as an operational counterpart that captures and addresses roadblocks to drive opportunity velocity and operational readiness
- Account support plan delivery including capturing and maintaining procurement insights, account due diligence, account contact matrix, account data management and CRM, customer assets and entitlements
- Increase the efficiency of the Account Operations team to ensure customer success
- Drive awareness regarding key customer initiatives and care-about
- Define and deliver meaningful analytics based on customer care-about, evaluation criteria and methodology
- Partner with Sellers to streamline the business closing process
Who You Are:
You step up to handle tough issues. You deal constructively with problems that do not have clear solutions or outcomes. You build and deliver solutions that meet customer expectations.
For This Role, You Will Need:
- Advanced English level (C1)
- 5+ years in Customer Operations or related work experience preferred
- Bachelor’s Degree or equivalent experience in technical, business, or communications field preferred
- Experience supporting a field sales organization including the use of CRM tools and processes
- Experience in influencing and persuading others on strategies, processes, policies, standardizations, and prioritizations
- Possess the ability to build and preserve relationships both internally and externally
- Experience working with various geographies and functions
- Exposure to working effectively in an ambiguous environment
- Strong communication skills including the ability to deliver crisp, concise verbal and written updates to various audiences
- Display an analytical, problem-solving, and driven mentality
Preferred Qualifications that Set You Apart:
- University bachelor's degree completed or technical careers. (Possible careers: Engineering, Business Administration, Communication, Human Recourses, Accounting, Finance, Marketing, Psychology, Education)
- Project management experience strongly preferred
- Expertise in Account Management and differentiated account treatment strategy.
Our Culture & Commitment to You:
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.