AR - Collections Supervisor

The Collections Supervisor is a key leadership role responsible for optimizing the entire collections lifecycle.

This individual develops, guides, and coaches a team of collectors, focusing on performance, compliance, and individual growth through training and the Quality process. They are responsible for driving the timely recovery of overdue payments by managing high-level negotiations and ensuring all staff meet production targets while maintaining strong customer relationships and a high standard of customer satisfaction.

Key Job Responsibilities:

• Lead a high-performing team through mentoring and coaching.

• Define strategic KPIs and drive measurable success and improvement.

• Optimize daily AR operations and enforce best practices and compliance.

• Cultivate strategic partnerships for cross-functional alignment.

• Serve as a primary liaison; manage escalations and resolve complex issues.

• Produce high-value management reports to inform critical decisions.

• Execute month-end closing procedures, ensuring accuracy and swift finalization.

What experience you need 

• English  B2 - C1

• 3 - 4 year experience in collections or accounts receivable.

• A minimum of two (2) years of experience in a leadership or supervisory role.  

• 2+ years in  Microsoft Excel

What could set you apart

• Bachelor's degree in Business Administration, Finance, or Accounting, or currently pursuing a degree in a related field with 1-2 years of completed coursework.

• Exceptional communication and interpersonal skills.

• Relationship Management: influence and manage relationships to motivate and inspire teams, resolve conflicts, and drive change

• Strong analytical abilities and a detail-oriented approach to problem-solving.

• Proven accountability and responsibility for high-quality, accurate results.

• Experience working in Oracle environments.

• Strategic Vision and Execution  

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