Assistant Housekeeping Manager, Rental Program

JOB SUMMARY

At Nekajui, a Ritz‑Carlton Reserve, the Assistant Housekeeping Manager – Rental Program is a hotel‑based leadership position within Housekeeping, responsible for supporting the execution of daily operations for Residences participating in the Rental Program within a secluded, nature‑immersed resort environment.

The role ensures that rental residences—often private and geographically dispersed—are presented, maintained, and serviced with the same discipline, intentionality, and refinement as the Hotel’s most exclusive accommodations, while honoring the privacy, craftsmanship, and residential character that define Nekajui.

Operating at the intersection of Housekeeping excellence and residential expectations, this position coordinates cleaning schedules, inspections, turnovers, preventive care, and operational controls within the Rental Program context. The role partners closely with Hotel departments to ensure seamless readiness despite the logistical, environmental, and experiential complexities unique to a Reserve setting.

The Assistant Housekeeping Manager – Rental Program is a hotel‑based Housekeeping leadership position that supports the execution of established standards within the Rental Program context. The role does not assume ownership of Residences management, Owner relations, or Rental Program administration, and operates within the authority, policies, and structure of Hotel Operations.

CANDIDATE PROFILE 

Education and Experience 

• High school diploma or GED; 1 year experience in the housekeeping or related professional area.

                                          OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Preferred Qualifications

• Experience in resort, villa, or low‑density luxury environments
• Exposure to operations requiring advance planning due to distance, terrain, or privacy considerations
• Strong ability to manage detail and consistency in a non‑traditional layout
• Fluency in both English and Spanish, spoken and written

CORE WORK ACTIVITIES 

Housekeeping Operations – Rental Program Focus

• Maintains control and accountability of OS&E within Rental Program residences, ensuring proper use, storage, and alignment with Housekeeping standards.
• Conducts regular inspections of rental residences and adjacent areas, ensuring overall presentation, cleanliness, and upkeep meet Reserve expectations.
• Oversees post‑departure inspections and inventory reviews, confirming condition of residences, OS&E, linens, and guest supplies following guest stays.
• Completes monthly inventories of linen and OS&E, validating accuracy, usage trends, and replenishment needs.
• Coordinates Housekeeping work schedules based on occupancy levels, arrivals, departures, and operational priorities specific to the Rental Program.
• Oversees and manages the deep cleaning calendar (Deep Cleaning Program) for rental residences, ensuring preventive care and long‑term asset protection.
• Coordinates the Owner residence cleaning calendar, working collaboratively with the Residences team while maintaining Housekeeping authority and standards.
• Participates in regular coordination meetings with the Residences team to align on schedules, priorities, and upcoming operational needs.
• Communicates and plans high‑level cleaning and glass cleaning requirements, coordinating safely and effectively according to established schedules.
• Oversees the organization, cleanliness, and control of the residences storeroom, ensuring accurate storage and inventory discipline.
• Participates in interviews, selection, and hiring of Housekeeping team members, ensuring candidates possess the technical skill, discretion, and service mindset required for a Reserve environment.
• Supports and participates in LQA and Forbes audits, as well as internal quality reviews, ensuring Housekeeping execution aligns with brand and luxury standards.
• Utilizes operational tools and systems (including RPM, as applicable) to track, coordinate, and support Rental Program Housekeeping execution.

Quality Assurance & Inspections

• Conducts detailed pre‑arrival, in‑stay, and post‑departure inspections of rental residences, ensuring full compliance with The Ritz‑Carlton Reserve Gold Standards.
• Verifies the condition and presentation of furniture, fixtures, finishes, textiles, and amenities, safeguarding both guest experience and long‑term asset care.
• Actively monitors recurring defects, wear patterns, or presentation risks and escalates appropriately through Housekeeping and Engineering leadership.
• Supports the implementation of preventive care practices that reduce reactive maintenance and protect the residential product.

Cross‑Departmental Coordination in a Reserve Environment

• Works closely with Engineering to report, prioritize, and follow up on maintenance needs impacting rental residences.
• Coordinates with Front Office and Rooms leadership to ensure accurate and timely communication of residence status.
• Supports advance planning for high‑occupancy periods, special arrivals, seasonal impacts, and weather‑driven constraints.

Rental Program Operational Support

• Acts as the dedicated Housekeeping authority for the execution of standards within Rental Program residences.
• Ensures access protocols, key control, linen logistics, amenities replenishment, and inventory handling align with Hotel Housekeeping policies.
• Supports alignment between Hotel execution and Rental Program operational needs without assuming program ownership or governance.
• Safeguards consistency between hotel guestrooms and rental residences while preserving residential authenticity.

Housekeeping Execution, Controls & Compliance

• Ensures up‑to‑date knowledge and compliance with OSHA regulations and all applicable safety requirements.
• Oversees Lost & Found procedures for Rental Program residences in accordance with Hotel policies.
• Reviews immediate cleaning needs and anticipated departures to support efficient work assignment planning.
• Monitors linen inventories, guest supplies, and operational stock, assisting with ordering and replenishment as necessary.
• Ensures timely and accurate communication of residence status with the Front Desk.
• Ensures compliance with Loss Prevention, security, and access‑control procedures at all times.
• Verifies that Ladies and Gentlemen have proper uniforms, tools, equipment, and supplies.
• Assists in supervising an effective inspection program for rental residences.
• Supports Housekeeping operations and related areas in the absence of the Housekeeping Manager or Director of Housekeeping, as assigned.
• Observes service behaviors, provides coaching and feedback, and continuously strives to elevate service performance.

Owner & Rental Guest Experience

• Supports a discreet, respectful, and highly personalized Housekeeping experience for Rental Guests and Residence Owners.
• Assists in resolving Housekeeping‑related service concerns with professionalism, urgency, and sound judgment.
• Partners with Hotel leadership during service recovery situations to ensure resolution aligns with Gold Standards and Reserve philosophy.

• Reinforces pride of ownership and trust through flawless execution and attention to detail.

   

People Leadership & Reserve Culture

• Leads, coaches, and supports Ladies and Gentlemen assigned to Rental Program Housekeeping execution.
• Reinforces accountability, pride of workmanship, and attention to detail in an environment where excellence must feel effortless and unintrusive.
• Models The Ritz‑Carlton Credo, Service Values, and Nekajui’s spirit of place in all interactions.
• Participates actively in daily stand‑ups, planning meetings, and operational reviews to ensure clarity and alignment.