Associate - Operations

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

• Work on queues in the GDS.
• Assist Corporate Travelers and VIPs on any customer service related concerns through inbound calls and email communication.
• Communicate with the vendors (Hotels, Airlines and Car Rental Companies) through outbound calls.
• Will work on a shifting schedule which can be in the graveyard shift, during weekends and holidays

• GDS skill on one and more GDS (World span, Sabre, Galileo, Amadeus and Apollo).
• Good understanding about International Ticketing, Exchange, Refunds.
• Efficient knowledge of IATA World Geography; Including TC Areas (IATA Traffic conference Area), Global Indicator, Type of Journey etc.
• Able to read and understand the Fare calculation line on the GDS ticket image.
• Able to do Manual fare calculation in case of Partial Exchange and Partial Refund.
• Analytical skills and time management.
• Excellent Communication skills – verbal and written.
• Strong interpersonal and communication skills with the ability to communicate effectively with both internal and external stakeholders.
• Easily approachable, cooperative, and a team player, gains the trust and support of team members and peers.
• Customer Service Skills.
• Eye for Detail.