Collaboration (UC) Engineer – Teams Rooms

Collaboration (UC) Engineer – Teams Rooms

About the Role

We are seeking a Collaboration (UC) Engineer – Teams Rooms to design, deploy, and operate enterprise video collaboration solutions across conference rooms, executive spaces, and hybrid work environments.

This role is responsible for delivering a reliable, high-quality global meeting experience, with a primary focus on Microsoft Teams Rooms (MTR), while supporting Zoom and Webex as needed. You will take ownership of collaboration services across a distributed enterprise, driving consistency, performance, and user experience at scale.

This is a hands-on engineering role focused on building, standardizing, and improving conferencing environments globally.

Key Responsibilities

Platform & Service Ownership

• Own Microsoft Teams Rooms (primary), with support for Zoom and Webex
• Configure and manage room systems, resource accounts, and calendaring
• Ensure consistent user experience across global meeting environments

Room & Device Engineering

• Design and deploy conferencing solutions using Poly (Polycom) and Logitech systems
• Define room standards (hardware, audio/video quality, user experience)
• Manage hardware lifecycle (firmware, refresh planning, vendor coordination)

Operations & Support (Tier 2/3)

• Troubleshoot room, device, and platform issues end-to-end
• Resolve audio/video quality and integration issues
• Develop monitoring and reporting to proactively manage environment health

Integration & Collaboration

• Partner with network teams to support QoS, bandwidth, and real-time media performance
• Align with identity and messaging teams for secure access
• Support integrations with workplace tools (room scheduling, signage)

Standards & Continuous Improvement

• Create runbooks, documentation, and deployment standards
• Enable regional IT teams to support global standards
• Drive improvements in reliability, scalability, and user experience

Required Experience

• Microsoft Teams Rooms (MTR): Hands-on experience deploying, configuring, and operating Teams Rooms (not just end-user/admin experience)
• AV Hardware (Poly / Logitech): Direct experience configuring, troubleshooting, and managing conferencing devices and firmware lifecycle
• Audio/Video & Networking Fundamentals: Understanding of A/V systems and real-time media concepts (latency, jitter, packet loss, QoS)
• Conference Room Lifecycle Ownership: Experience managing design, deployment, support, and refresh of conferencing environments
• Global / Multi-Site Experience: Experience supporting or deploying across multiple locations and working with distributed IT teams
• Troubleshooting: Ability to diagnose issues across hardware, software, network, and cloud services
• English (Required): Fluent in spoken and written English, including the ability to support executive-level interactions and collaborate with global teams

Preferred Experience

• Experience managing Teams Rooms at scale
• Familiarity with monitoring, analytics, or device management platforms
• Exposure to ITIL-based operations
• Experience in global enterprise environments
• Vendor management and escalation experience

What This Role Is Not

• Not a Tier 1 helpdesk or basic AV support role
• Not limited to break/fix or single-site support
• Not a purely administrative Teams role without hardware ownership

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!