Collections Analyst

What you will do:

The Collections Analyst is responsible for performing customer interactions and follow-ups that ensure payments are received as per the established terms and in accordance to the cash collection and aging targets.

Essential duties & responsibilities:

• Make sure payments from their assigned customers are received as per the establish terms.
• Complete the daily worklist, following the appropriate steps of the collection’s strategy.
• Timely document, log and escalate unsolved disputes.
• Complete reports on the status of delinquent accounts and related collection efforts.
• In coordination with the Credit Team, take order release/hold decisions.
• Cultivate strong collaborative relationships with internal customers, including Sales, Customer Service, and any other departments.
• Timely escalate large collection or reconciliation issues.
• Identify and address payment concerns and red flags before they become problems.
• Work with other Invoice to Cash teams to improve processes
• Contribute to accurate customer master data elements
• Maintains documentation to support A/R transactions and facilitate the efficient review and audit of books and records
• Comply with all internal control procedures to ensure accurate financial records.
• Performs other related work as assigned by management

What you need:

Education & special training:

• Technical degree or at least 2 years of university studies, preferably in Business Administration, Accounting, Finance or related field
• Intermediate to advanced MS Office Suite
• Fluent spoken and written English
• Experience on collections-related systems (SAP, Oracle, Getpaid, or others)

Qualifications & experience:

• 2 – 3 years of relevant experience in a Collections role

Physical & mental requirements:

• Ability to work well with cross-functional teams and multi-task
• Good communication (verbal and written) and interpersonal skills, attention to detail and ability to communicate complicated issues effectively
• Demonstrated ability to perform consistently under varying business pressure as well as ability to adapt to a quickly changing environment
• Effective problem-solving skills