Customer Service Telecommunication Specialist I

     

JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of our location in the Aerocentro, Alajuela. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.

As the Customer Service Telecommunication Specialist I, you’ll have the chance to work in a Contact Center environment under close and direct supervision on defined work assignments while following established procedures. Provides answering services and provides paging services for Abbott Sales Representatives, physicians and hospital personnel.

What You’ll Do

• Answers calls from hospital’s staff when a patient presents in an emergency room indicating they have an Abbott implanted pacer or defibrillator

• Pulls up patient tracking information for a given device and takes down all contact information for the calling hospital (facility name, city, state, zip, phone, and location in the emergency room)

• Determine the specific Sales Representative that covers the hospital or the city/state and sends a text message with all the case information to that Sales Representative

• Perform outbound calls to Sales Representatives to confirm receipt of case information

• Triage calls, following approved troubleshooting procedures, and seeks guidance from other personnel for further assistance when appropriate.

Required Qualifications

• High school degree.
• +1 year (s) of experience in a customer service, product support, IT, telecommunications, or related role.
• Must have knowledge of computer systems including Word, Power Point, Excel, and Outlook.
• This position is office based.
• Language Proficiency Fully Bilingual (English and Spanish) C1

Preferred Qualifications

• Experience in the biotech, bio-instruments or medical devices industries

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Customer Service

     

DIVISION:

        

LOCATION:

Costa Rica > Alajuela : Parque Industrial, Zona Franca Coyol S.A Edificio #44B, Call0, Avendia 2

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

No

     

MEDICAL SURVEILLANCE:

No

     

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)