Customer Support Print

Descripción del puesto

Lean Six Sigma, 8-D or other quality improvement methods to identify improvement and
waste reduction opportunities.
 Excel at executing projects for process improvements with the goal of boosting Customer
Experience.
 Excellent written and verbal communication and facilitation skills; mastery in English
 Strong leadership skills, both within this management scope and through influential
leadership across the organization.
 Change management experience with an emphasis on adoption of new processes, tools and
capabilities.
 Passion for customers and a desire to drive change by improving the experience.
 Fluent with key customer experience metrics (NPS, CSAT, etc.), cx methodologies, customer
journey mapping and behavioral analysis.
 Ability to provide thought leadership on customer experience related

You will LEAD cross-functional teams to identify and prioritize actionable, high-impact
customer experience insights across HP business areas.

 You will ADVOCATE, evangelize, and BUILD data-fueled INSIGHTS that help TRANSFORM
our customers’ experience. You’ll dig in and become an expert on HP’s market trend,
customer loyalty and voice of the customer channels.
 You will DESIGN and evaluate processes, and programs to drive quality management and
continuous improvement of HP Customers experience.
 You will leverage domain-specific expertise and overall customer experience leadership and
perspective to support cross-organization projects, programs, and activities.

Requisitos

Bachelor's or Master's degree in Quality Management, Business Management, Marketing or
equivalent.
 Lean Six Sigma or equivalent required
 Typically 6-10 years experience.

Schedule: Monday to Friday 8am to 5pm
 Additional availability: Able to attend meetings or generate reports outside the regular
schedule twice/week on occasion.

Beneficios