Data Quality Analyst -Team Lead

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

Job Description

We would love you to join us at Experian in helping us to shape the future of employer services for Human Resources compliance and outsourcing. You will report to Salesforce Platform Manager.

You will be one of the most critical on our Sales Enablement/Operations team. It is centered on leadership through influence, guidance, and collaboration rather than formal personnel management. As a team lead for data quality analysts, you will be an important point of coordination and mentorship—helping team members grow their skills, navigate challenges, and deliver high-quality outcomes. While you will not be responsible for HR-related functions such as performance reviews or disciplinary actions, your leadership will be promote team culture and driving excellence.

Your primary responsibilities will include leading data quality and compliance plans, coordinating cross-functional efforts, and ensuring successful project execution. You will also help align the team's work with broader organizational goals, offering insights to improve processes and outcomes.

What You Will Do:

• Lead and mentor a team of data quality analysts, providing technical guidance, training, and support to foster a culture of accuracy, consistency, and continuous improvement.
• Act as the primary liaison between the team and the managing CRM leader, ensuring alignment with organizational goals by communicating project updates, team feedback, and critical issues.
• Oversee and execute data quality initiatives, including audits, cleansing, standardization, deduplication, and validation, ensuring compliance with global data governance standards and audit requirements.
• Maintain and enhance CRM data integrity by managing client credentialing, sales opportunity processing, and supporting both ad-hoc and bulk data requests in accordance with service level agreements.
• Collaborate cross-functionally with departments to uphold data quality across the organization, promoting best practices and seamless data integration.
• Develop, document, and refine data standards, workflows, and operational processes to ensure consistency, scalability, and efficiency.
• Facilitate team communication and collaboration, resolving issues proactively and creating an environment of transparency and shared accountability.
• Support internal projects by identifying challenges, proposing data-driven solutions, and ensuring successful implementation.

Qualifications

3+ years' experience of data quality, governance

• 1+ years' experience leading projects, mentoring peers, and coordinating efforts
• Experience of data quality principles, including data profiling, cleansing, validation, and governance.
• Experience coordinating across functions, aligning data quality efforts with business goals and operational needs.
• Experience with Excel (can perform complex functions)
• Basic knowledge of PC desktop, SharePoint Takes Direction and open to learning SFDC and other tools related to the project.
• Be a bridge between data quality team and CRM Leader Thrive in environments, effectively juggling multiple tasks and shifting focus to meet changing business demands.

Additional Information

This is a permanent home-based role in Costa Rica. No Visa sponsorship or relocation available.**

Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a successful, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is important to our purpose of creating a better tomorrow. We value the uniqueness and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.

Experian Careers - Creating a better tomorrow together

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This is a remote position.