Dental CAD/CAM Registration Coordinator

Job Description:

The Dental CAD/CAM Registration Coordinator is responsible for receiving NobelProcera custom CAD/CAM dental prosthetic designs submitted via Dental CAD Software. The successful incumbent will be responsible for monitoring new incoming orders and a)submitting to manufacturing, or b) triaging any issues and resolving when possible or escalating to the correct next level. The Dental CAD/CAM Registration Coordinator is responsible for the general oversight of incoming orders, working under the guidance of the Sr. Operations Manager.

• Monitor queue of incoming NobelProcera orders submitted via Dental CAD Software
• Submit all orders that have been received correctly from customer
• Perform first-level troubleshooting of orders received with an error and resolution/submission where possible
• Escalate problems that cannot be resolved locally to the correct stakeholder within the company to coordinate next steps with the customer
• Manage Customer Relationship Management (CRM) queue

Other duties as assigned

Job Requirements:

Critical Knowledge and Qualifications:

• High School diploma required; Associates or Bachelor’s degree preferred
• Working knowledge of Exocad Design or other dental systems (for example: 3 Shape, DTX ), preferred
• Understanding of the dental restorative process preferred
• Understanding of digital dentistry required
• Must be available to work on site, as needed

Critical Skills/technical know-how:

• Working knowledge of Exocad Design or other dental systems (for example: 3 Shape, DTX ), preferred
• English proficiency (reading, writing, spoken)
• Intermediate to advanced Computer skills (MS Office); nimble learning with computer systems
• Ability to clearly communicate issues and resolutions required
• Must be able to work in a cross-functional environment and collaborate with different functions
• Experience with CRM systems, ideally Microsoft Dynamics, a plus
• Experience with SAP, a plus

Critical Experience:

• Minimum 1 year of experience working in the dental industry in an administrative or technical role, or equivalent transferrable experience

Operating Company:

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate.  Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes.  An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening.  Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.