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Digital Content Management Analyst

Accenture
1 día hace
A tiempo completo
En el sitio
Costa Rica

Accenture is a leading solutions and services company that helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed across the enterprise, bringing together the talent of our approximately 786,000 people, our proprietary assets and platforms, and deep ecosystem relationships. Our strategy is to be the reinvention partner of choice for our clients and to be the most client-focused, AI-enabled, great place to work in the world. Through our Reinvention Services we bring together our capabilities across strategy, consulting, technology, operations, Song and Industry X with our deep industry expertise to create and deliver solutions and services for our clients. Our purpose is to deliver on the promise of technology and human ingenuity, and we measure our success by the 360° value we create for all our stakeholders. Visit us at accenture.com.

The Digital Content Management Analyst is responsible for creating, maintaining, and enriching product information within a Product Information Management (PIM) system. This role supports the accuracy and quality of product data used across operations, digital channels, customer-facing platforms, and compliance processes. The position requires strong analytical skills, attention to detail, and the ability to manage multiple priorities while collaborating with vendors and cross-functional teams to ensure product information is complete, accurate, and aligned with business requirements.

Key Responsibilities

  • Create and maintain product records within the PIM system, ensuring product information is accurate, complete, and validated against vendor documentation and supporting materials.

  • Classify products within the appropriate category structures and apply relevant business and data governance rules.

  • Review and verify product specifications, regulatory information, packaging details, storage requirements, and other critical product attributes.

  • Execute bulk product creation and data updates using Excel-based tools, macros, and automation processes while maintaining high levels of accuracy.

  • Monitor and maintain product data quality, identifying and resolving discrepancies across PIM and related systems.

  • Manage workload effectively to meet turnaround time (TAT) expectations, prioritize incoming requests, and track progress across multiple concurrent activities.

  • Respond to product-related inquiries from vendors, customers, and business partners, delivering timely and professional support.

  • Collaborate with cross-functional stakeholders to gather product information, resolve data issues, and support adherence to product data standards and processes.

Required Qualifications

  • Advanced proficiency in Microsoft Excel, including the ability to create, execute, and troubleshoot macros for data processing and automation.

  • Experience in data entry, data validation, product information management, or related data management activities within structured systems.

  • Strong analytical, organizational, and problem-solving skills.

  • Ability to manage multiple priorities and workflows simultaneously while meeting service level and turnaround time commitments.

  • Excellent written and verbal communication skills in English.

  • Ability to communicate information effectively to both technical and non-technical audiences.

  • Customer service orientation and experience supporting stakeholders through professional and solution-focused interactions.

  • Strong attention to detail and commitment to data accuracy when working with high volumes of information.

  • Effective time management and prioritization skills in a fast-paced environment.

Preferred Qualifications

  • Bachelor's degree in Business Administration, Information Management, Supply Chain, Food Science, or a related field, or equivalent professional experience.

  • Experience working with Product Information Management (PIM) platforms such as Enable, Akeneo, Stibo, Inriver, Syndigo, or similar systems.

  • Experience in food service, food manufacturing, distribution, or related industries.

  • Familiarity with food product categorization, packaging specifications, storage requirements, or regulatory standards.

  • Experience supporting customer, vendor, or external-facing communication channels, and exposure to supply chain, commerce, accounting, digital marketing product data, or e-commerce content environments.

What we offer

  • Health and Life Insurance

  • Accenture days, 3 additional vacation days

  • On site doctor

  • Birthday leave

  • Internet reimbursement

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

 Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.