Job Description
Our client is seeking an experienced Bilingual Customer Service Representative (CSR) to join their team. The ideal candidate will have a background working with U.S.-based insurance agencies and possess strong communication skills in both English and Spanish.
Key Responsibilities
Handle inbound and outbound calls to assist clients with their insurance needs.
Provide customer support for U.S. Property and Casualty Insurance inquiries, including Home, Auto, Commercial, Umbrella, Renters, Boat, RV, and Motorcycle.
Manage Notices of Cancellation and follow up with clients to ensure timely communication.
Assist clients with questions regarding policy coverage, payments, and renewals.
Collaborate with team members to maintain a high level of customer satisfaction.
Ensure compliance with U.S. insurance regulations and procedures.
Qualifications
Fluent in Spanish (spoken and written).
Excellent English speaking and writing skills (required to interact with U.S. clients).
Prior experience as a CSR in Property and Casualty Insurance
Exceptional phone and customer service skills.
Team player with a positive attitude and the ability to work in a dynamic environment.
Candidates must have a reliable high-speed internet connection, stable power supply, and a well-functioning computer.
Work Schedule
Monday to Friday, from 8:30 AM to 5:30 PM (Central Time)
Benefits
Competitive salary based on experience
One extra month salary bonus
U.S. holidays off
Paid vacations
Free day off as an additional perk
Healthcare contribution
Note to Applicants:
Eligibility: This position is open to candidates residing in Latin America.
Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.
Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority.
If this opportunity sounds good to you, send us your resume!