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Insurance Customer Service Representative (CSR)

ScaleUp
A tiempo completo
Remoto
Argentina, Puerto Rico, Puerto Rico, Bolivia, Bolivia, Mexico, Mexico, Uruguay, Uruguay, Paraguay, Paraguay, Colombia, Costa Rica, Costa Rica, El Salvador, El Salvador, and Peru, Peru
Hi there! We are Scale Up and our client is looking for a Insurance Customer Service Representative!


Job Description


Our client is seeking an experienced Bilingual Customer Service Representative (CSR) to join their team. The ideal candidate will have a background working with U.S.-based insurance agencies and possess strong communication skills in both English and Spanish.


Key Responsibilities




  • Handle inbound and outbound calls to assist clients with their insurance needs.




  • Provide customer support for U.S. Property and Casualty Insurance inquiries, including Home, Auto, Commercial, Umbrella, Renters, Boat, RV, and Motorcycle.




  • Manage Notices of Cancellation and follow up with clients to ensure timely communication.




  • Assist clients with questions regarding policy coverage, payments, and renewals.




  • Collaborate with team members to maintain a high level of customer satisfaction.




  • Ensure compliance with U.S. insurance regulations and procedures.




 


Qualifications




  • Fluent in Spanish (spoken and written).




  • Excellent English speaking and writing skills (required to interact with U.S. clients).




  • Prior experience as a CSR in Property and Casualty Insurance




  • Exceptional phone and customer service skills.




  • Team player with a positive attitude and the ability to work in a dynamic environment.




  • Candidates must have a reliable high-speed internet connection, stable power supply, and a well-functioning computer.




Work Schedule




  • Monday to Friday, from 8:30 AM to 5:30 PM (Central Time)




Benefits




  • Competitive salary based on experience




  • One extra month salary bonus




  • U.S. holidays off




  • Paid vacations




  • Free day off as an additional perk




  • Healthcare contribution




Note to Applicants:




  • Eligibility: This position is open to candidates residing in Latin America.




  • Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.




  • Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority.




 If this opportunity sounds good to you, send us your resume!