Intern - HOA and Code Violation Compliance Support

The Amherst Group of companies comprise of leading real estate investment and advisory firms with a mission to transform the way real estate is owned, financed and managed.  Amherst leverages its proprietary data, analytics, technology, and decades of experience to seek solutions for a fragmented, slow-to-evolve real estate ecosystem and to materially improve the experience for residents, buyers, sellers, communities, and investors.  Today Amherst has over 1000 employees and $14.1 billion in assets under management.

Over the past decade, Amherst has scaled its platform to become one of the largest operators of single-family assets and has acquired, renovated, and leased more than 46,000 homes across 32 markets in the U.S.  The firm delivers customized, stabilized cash-flowing portfolios of assets to its investors, wrapped in all the ongoing services required to manage, own, and finance the asset including property management, portfolio management, and a full capital markets team.  In addition to its single-family rental platform, Amherst’s debt business pursues two distinct credit strategies in mortgage-backed securities and commercial real estate lending.  Over its 25-year history, Amherst has developed a deep bench of research and technology talent, and leverages data and analytics at every stage in the asset lifecycle to improve operations and preserve long-term value for our investors and the more than 188,000 residents the firm has served.

Key Objectives

• Monitor the designated email inbox for incoming HOA requests, approval notices, denials, requests for additional documentation, and status updates.

• Record new HOA requests and approvals in the appropriate tracker or internal system.

• Track the status of HOA submissions, including the submission date, responsible party, requested work, follow-up date, approval status, approval conditions, and expiration date, when applicable.

• Follow up on outstanding HOA requests and approvals to help prevent construction or project delays.

• Route HOA approvals and related correspondence to the appropriate Construction Superintendent, Property Management representative, contractor, or internal stakeholder.

• Escalate delayed, denied, incomplete, urgent, or unclear HOA requests to the Hiring Manager.

• Maintain organized documentation of applications, architectural requests, supporting materials, approvals, denials, conditions, and related correspondence.

• Maintain an accurate and current record of all assigned HOA and municipal code violations.

• Monitor approaching deadlines, overdue items, repeat notices, fines, and other escalation risks.

• Assist with confirming that corrective work has been completed and that appropriate proof has been submitted.

Expected Deliverables

• A complete and consistently maintained HOA and code violation tracker.

• A review and cleanup of the existing open-violation backlog assigned to the intern.

• A weekly report identifying open items, critical deadlines, overdue actions, and recently closed violations.

• A standardized intake and closeout checklist for HOA and code violation notices.

• An organized electronic documentation structure for each assigned property.

• An end-of-internship summary describing recurring violation trends, process gaps, resolution challenges, and recommended improvements.

Required Qualifications

• Currently pursuing a degree in Business Administration, Operations Management, Construction Management, Real Estate, Public Administration, or a related field.

• Strong organizational skills and attention to detail.

• Ability to manage multiple properties, deadlines, and follow-up items simultaneously.

• Ability to accurately review notices and identify addresses, dates, deadlines, required actions, and responsible parties.

• Strong written and verbal communication skills.

• Basic to intermediate proficiency with Microsoft Excel, Outlook, Teams, and Word.

• Ability and willingness to learn SharePoint, Salesforce, Yardi, and other internal systems.

• Ability to maintain accurate records and handle confidential or sensitive information appropriately.

• Strong follow-through, professional judgment, and willingness to escalate urgent or unclear matters.

• Ability to work independently while also requesting guidance when necessary.

• Advanced English proficiency, with a preferred level of B2 or higher.

• Fluent or professional-level Spanish proficiency.

Previous exposure to property management, construction, real estate, compliance, customer service, or administrative coordination is preferred but not required.