Operations Specialist, Technical Account Management
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What We'll Bring:
As a TAM Operations Specialist at TransUnion, you will play a key role in the operational execution and delivery of our Marketing Solutions products. This mid-level, non-client-facing role focuses on supporting internal teams by performing semi-technical tasks that ensure the accurate and timely delivery of data-driven marketing solutions. You will collaborate across departments to maintain operational excellence and contribute to the continuous improvement of delivery processes.What You'll Bring:
Key Responsibilities:
Operational Execution
Perform hands-on operational tasks including data file processing, configuration, validation, and delivery setup.
Ensure timely and accurate execution of recurring and ad hoc marketing solution deliveries.
Monitor delivery pipelines and troubleshoot issues to maintain service quality.
Technical Support & Issue Resolution
Investigate and document root causes of delivery failures or anomalies and contribute to long-term solutions.
Maintain internal knowledge bases and documentation for repeatable processes.
Process Optimization
Identify and recommend improvements to operational workflows and delivery processes.
Support automation initiatives and contribute to the development of tools that enhance operational efficiency.
Participate in testing and validation of new tools, features, and delivery methods.
Cross-Functional Collaboration
Work closely with internal stakeholders to ensure alignment on delivery requirements, timelines, and quality standards.
Participate in internal project meetings and provide updates on operational status, risks, and dependencies.
Reporting & Documentation
Track and report on key operational metrics and service level agreements (SLAs).
Maintain accurate documentation of delivery processes, configurations, and issue resolutions.
Impact You'll Make:
Qualifications:
Bachelor’s degree in a technical, analytical, or related field (e.g., Computer Science, Information Systems, Engineering).
2–4 years of experience in a technical operations, data delivery, or support role.
Familiarity with data formats (CSV, JSON, XML), data validation, and basic scripting or SQL.
Strong attention to detail and commitment to quality and accuracy.
Ability to manage multiple tasks and priorities in a fast-paced environment.
Excellent problem-solving skills and a collaborative mindset.
Experience working with remote cross-functional teams in a technical or operational capacity.
TransUnion Job Title
Consultant, Technical Account Management