Order Management - Pricing Analyst

Job Description:

Order Management - Pricing Analyst

Huntsman is seeking an Order Management - Pricing Analyst supporting the Polyurethanes Division located in San Jose, Costa Rica. This position will report to the Customer Services Manager.

Job Scope

Responsible for managing all sales pricing related activity including assuring correct and approved invoice pricing, credits, debits, consignment billing, demurrage invoicing, rebates, commissions, over and short payment investigations, and sales close activities. Coordinate the monthly sales orders and billing closing process.

In summary, as the Order Management - Pricing Analyst, you will:  

• Review customer orders for accuracy while ensuring on time billing using Oracle reports and SAP.
• Research and resolve customer invoice disputes while working closely with credit, customer service, sales, customers, and finance.
• Reconcile and invoice month end billing types under strict deadlines with a very high degree of accuracy.

But mainly you will do:

Order Management

• Manage the day-to-day relationships and orders for identified customer accounts, ensuring proficient and knowledgeable customer service is provided with a sense of integrity and trust.
• Perform all job duties by following required company and/or department processes in handling customer orders, issues, product returns, order cancellations, complaints, quotes, documentation requests, same-day order entry and data maintenance.
• Have good working product knowledge and may suggest alternate or compatible products to customers as needed.
• Manage any issues that may arise in a timely manner towards resolution, including alternate escalation protocols and fee negotiation.
• Ensure proper application of service standards (“business rules”) to the customer ordering and delivering processes.
• Have ownership of a “streamlined process” such as returns or master data management as required.
• Provide regular feedback and pro-active communication to the customer and/or sales representatives regarding the status of the accounts.
• Manage order blocks working close to other functions as Finance/Credit, Supply Chain Planning and Logistics.
• Contribute to attain and improve customer services metrics and key performance indicators as time to enter orders, order confirmation time, number of orders and line items, order changes and cancellations, and others defined by the group.

Employee Activities

• Manage workload including order count, call and email volumes, including proficiency in multi-tasking, resolving competing priorities, meeting requested deadlines, troubleshoot issues, and provide excellent written and verbal communication with required parties.
• Be the subject matter expert on matters relevant to systems and processes.  Perform user acceptance testing as required.
• Handle additional responsibilities without affecting day to day activities.
• Follow instructions and perform other duties as may be assigned by supervisor and/or manager and may assist in the monitoring and balancing of team workload.
• Arrive at scheduled start time.
• Employ safe work practices and actively participate in EH&S initiatives.
• Follow company and departmental attendance, punctuality, and other policies.
• Demonstrate customer service core values, defined by our mission statement. 

Relationship Management

• Work closely with manufacturing, logistics, credit, supply chain, technical, commercial, pricing and other key stakeholders to insure timely and accurate order processing and delivery in accordance with customer requirements and manufacturing capabilities, and respond to internal and external issues, product returns, and complaints, following any issues through to completion with a sense of urgency.
• Have assigned customer accounts or manage spot deals for inside sales activity, which may involve order solicitation, price negotiation and systems entry, and some travel to meet with customers.

Support Management

• Be the primary on floor back-up for Team Lead and help other CSAs and/or groups to assure adequate coverage of accounts during planned and unplanned short-staffed situations and/or during implementations; including “go team” operations for Disaster Recovery needs and primary after-hours coverage.
• Design, maintain, and send reports.
• Manage additional calls, emails, faxes, or other duties to ensure proper coverage, while pro-actively communicating to team lead/manager the need for additional assistance.
• Offer viable solutions to problems and aid in implementation of suggestions for improvement and other project work and considered a “go to” person on the team.
• Assist other employees in accomplishment of Huntsman company goals.

Employee Development

• Develop product knowledge, service offerings, processes, back-up procedures, and industry conditions to enhance service and sales to the customers through personal training, individual inquiry, and development plans.
• Serve as a mentor to new and struggling employees.
• Identify areas of continued learning and the desire for self-development is required.
• Complete company required training programs.

Qualifications

You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.
 
The candidate must have an unrestricted right to work for Huntsman in Costa Rica.

Minimum Qualifications

• Bachelor’s degree in supply chain, Engineering, Business or Technical.
• 2+ years of experience in Pricing, Customer Services, Order Management.
• Language: English and Spanish – written and spoken proficiency.

Skills and knowledge

• Stakeholder management.
• Negotiation skills.
• Must have a level of proficiency with Internet, Email, and Microsoft programs.
• Possess good organizational skills.
• Ability to think independently, make decisions, and influence outcomes is required.
• High ability to multitask and prioritize workload and achieve objectives in a timely manner is required.
• Strong typing ability, accurate data entry skills, and ability to communicate clearly both written and orally is essential.

Preferred Qualifications  

• SAP Sales & distribution and CRM modules experience.
• Chemical industry or similar industry experience.

Huntsman is proud to be an equal opportunity workplace and is an affirmative action employer. We provide equal employment opportunities (EEO) to all qualified applicants for employment, without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identification, sexual orientation and/or expression or any other characteristic protected by law in every location in which we have facilities national or local. 

Please refer to https://www.huntsman.com/privacy/online-privacy-notice  for Company’s Data Privacy and Protection information.

All unsolicited resumes presented by recruitment agencies are treated as pro bono information or service.

Huntsman is aware of a scam involving fraudulent job offers. Huntsman does not make job offers until after a candidate has submitted a job application and has participated in a face-to-face interview. Please be advised that emails from Huntsman always end in “@huntsman.com” , and that any job offer that requires payment or requires you to deposit a check is likely a scam. If you have questions about any open positions at Huntsman, please visit our Careers website at http://www.huntsman.com/corporate/a/Careers.

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