Prescriber Documentation Specialist

Gracias por tu interés en unirte a Solventum. Solventum es una empresa nueva en el ámbito de salud, pero con una sólida experiencia en la resolución de desafíos que transforman vidas y fortalecen el trabajo de los profesionales de la salud. En Solventum, las personas son el centro de cada innovación que desarrollamos. Con empatía, conocimiento y criterio clínico, trabajamos en conjunto con los líderes más destacados del sector para enfrentar los retos más complejos de nuestros clientes. Mientras continuamos actualizando nuestra Página de Carreras y los materiales dirigidos a los postulantes, es posible que algunos documentos aún muestren la marca anterior. Ten en cuenta que todas las oportunidades laborales publicadas pertenecen a Solventum, y que la Política de Privacidad mencionada https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/a cualquier información personal que proporciones. Al igual que en 3M, en Solventum se brinda igualdad de oportunidades a todos los candidatos calificados, sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, origen nacional, discapacidad o estatus como veterano protegido. En Solventum, desarrollamos soluciones innovadoras para enfrentar los retos más complejos de nuestros clientes, liderando avances en salud mediante la combinación de ciencia médica, de materiales y de datos. Nuestro propósito es mejorar la vida de los pacientes y apoyar a los profesionales de la salud para que se desempeñen de la mejor manera posible.

Job Description:

Solventum is Hiring

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You Will Make in this Role

As a Prescriber Documentation Specialist, you will support the collection of physician documents as required. Provides a high level of customer service in a competitive market. Review and analyze payer-specific requirements and coverage criteria to determine required physician documentation. Conduct a review of documentation (Order forms, medical records, prescriptions, operative reports, history, and physicals) as needed for physician identification. Escalate to customer or field personnel as needed to aid in obtaining physician documentation required for billing. This could include home health agencies, patients, hospitals/facilities, physicians.  

Participates in work activities deemed suitable and assigned by management. Maintains status for all compliance and other required training courses. Conforms to, supports, and enforces all Company policies and procedures.

Requires repetitive keyboarding over 95% of the time and phone Inbound/outbound calls usage 80% of the time.

Your Skills and Expertise 

Medical documentation requires attention to detail and experience with the electronic and paper systems used in healthcare services.

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

High school diploma/GED or higher (completed and verified prior to start) from an accredited institution. Sales and or collections background

• Minimum 1 year of experience making outbound calls to customers and feeling comfortable with the task and receiving inbound calls when required.

• Minimum 2 years of experience working in a medical environment allowing for familiarity in medical terminology.

Soft skills:

• Analytical thinking
• Prioritization Skills
• Clear communicator, persuasion and negotiation skills

Technical skills:

• Heath Care Background and Medical knowledge (Plus)
• English Proficiency C1
• Outbound/Inbound calls handling and customer service experience

In addition to the above requirements, the following are also required:

Familiarity with Electronic Health Records systems, as the role may involve accessing and updating patient information within electronic medical records.

Attention to detail and accuracy, candidates must have a keen eye for detail and the ability to maintain accuracy while processing billing information and documentation.

Time management and organizational skills, prioritizing tasks, managing work efficiently, and meeting deadlines are essential.

Compliance knowledge, candidates should understand HIPAA regulations and other compliance standards governing patient privacy and healthcare billing practices.

Additional qualifications that could help you succeed even further in this role include:

Experience working in a post-acute care setting including Home Health Agencies, Skilled Nursing Facilities, Wound Care Centers or with providers in this sector is a plus.

Work location:

• USAC – Remote
• GSC - Hybrid Eligible (Job Duties allow for some remote work but require travel to Belen, Heredia at least 1 day per week)

Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being 

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. 

Solventum es un empleador que ofrece las mismas oportunidades. Solventum no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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