Renewals Specialist

The Amherst Group of companies comprise of leading real estate investment and advisory firms with a mission to transform the way real estate is owned, financed and managed.  Amherst leverages its proprietary data, analytics, technology, and decades of experience to seek solutions for a fragmented, slow-to-evolve real estate ecosystem and to materially improve the experience for residents, buyers, sellers, communities, and investors.  Today Amherst has over 1000 employees and $14.1 billion in assets under management.

Over the past decade, Amherst has scaled its platform to become one of the largest operators of single-family assets and has acquired, renovated, and leased more than 46,000 homes across 32 markets in the U.S.  The firm delivers customized, stabilized cash-flowing portfolios of assets to its investors, wrapped in all the ongoing services required to manage, own, and finance the asset including property management, portfolio management, and a full capital markets team.  In addition to its single-family rental platform, Amherst’s debt business pursues two distinct credit strategies in mortgage-backed securities and commercial real estate lending.  Over its 25-year history, Amherst has developed a deep bench of research and technology talent, and leverages data and analytics at every stage in the asset lifecycle to improve operations and preserve long-term value for our investors and the more than 188,000 residents the firm has served.

Specialist, Renewals – Heredia, Costa Rica 

Main Street Renewal is a private company focused on buying, renovating, and leasing across the country. We are very passionate about what we do. We care for each other, our partners, and our customers, fostering a culture of transparency, trust, and empowerment.​ We are determined to work smarter, utilizing great tools and technology to create an excellent experience for our residents.  We are also driven to work harder and do what it takes to create exceptional outcomes.​ Our goal is to provide our residents with a great house, easy lease experience, and attentive service so they can create a home they love. 

A day in the life of a Renewals Specialist 

The Renewals Specialist is responsible for working with the team to achieve the goal of renewing 85% of our stabilized residents. Each Renewals Specialist is responsible for working directly with the residents to identify and resolve obstacles in a proactive & reactive manner to obtain the most renewals possible. Provides support to all leasing teams on property management systems (Yardi, Rently, Prism, etc.) and daily processes 

• Ensure that each resident with an expiring lease receives a renewal offer 65 days prior to their lease expiration date. 
• Manage multiple Renewal Offers with different requirements from each investment group based on a revenue management strategy. 
• Use negotiating tools such as flex rate options and maintenance upgrades to retain residents, while also ensuring business goals are met for the investor. 
• Using sales techniques, manage the expiring population until lease signing has been completed by utilizing outbound calls, emails, etc. to ensure the resident signs before their lease expires. 
• Help manage the inbound calls and emails from residents. 
• Overcome a resident’s obstacles and objectives to renewing when a Notice to Vacate is submitted. 
• Manage applications and background screenings for residents acquired during property acquisitions that are not on an MSR lease. 
• Compile signed lease documents to provide to the owners for review. 
• Assist in projects assigned to the department to support our branches as needed. 

What you’ll need to have 

• HS Diploma or equivalent 
• 1-2 years prior leasing administrative experience preferred. Proficient with Microsoft Office, including Outlook, Excel and Word; knowledge of prospect and resident management systems,  
• Highly motivated “self-starter” able to learn and grow fast under aggressive project schedules 
• Identifying inadequacies and requesting corrective action. 
• Highly organized and able to multi-task and work effectively with limited supervision. 
• Establish processes to ensure that quality assurance provisions are planned, developed and implemented for prompt and positive action to assure compliance with quality standards. 
• Yardi Voyager Core or RentCafé Site Manager experience is preferred. 

At Amherst, we believe that our teammates are the foundation of our success. Come join our Amherst family where we work smarter, work harder, and are passionate about what we do.