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Sales Ops - Order Management

Accenture
A tiempo completo
En el sitio
Heredia, Costa Rica

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com. .

A Sales Order Management Specialist is responsible for accurately processing and managing customer orders from the point of sale through fulfillment, ensuring timely delivery by collaborating with sales, logistics, and warehouse teams, while maintaining detailed order records and resolving any customer inquiries regarding order status and potential issues..
Key Responsibilities:
Order Processing:
  • Receive and review customer orders, verifying accuracy of pricing, quantities, and delivery details.
  • Enter orders into the company's CRM or ERP system, ensuring proper data entry and adherence to company policies.
  • Identify and address any potential order discrepancies or issues, communicating with sales representatives as needed.
  • Order Tracking and Communication:
  • Monitor order status throughout the fulfillment process, updating customers on delivery timelines and any changes.
  • Communicate with warehouse and shipping teams to ensure timely order processing and dispatch.
  • Respond to customer inquiries regarding order status, tracking information, and potential delays.
  • Issue Resolution:
  • Investigate and resolve order-related issues such as backorders, incorrect items, or shipping errors.
  • Coordinate with relevant departments to address customer concerns and find solutions.
  • Reporting and Analysis:
  • Generate reports on order metrics like sales trends, delivery times, and backorder rates.
  • Analyze data to identify areas for improvement and propose process optimization strategies.
  • Compliance and Documentation:
  • Ensure all order documentation is accurate and compliant with company policies and regulations.
  • Maintain detailed order records and logs in the CRM system.

  • Proven experience in sales operations within a BPO environment, ideally with expertise in managing large sales teams and complex data sets.
  • Knowledge of industry-specific sales processes and best practices
  • Required Skills and Qualifications:
  • Strong attention to detail and accuracy in data entry
  • Excellent communication and interpersonal skills to interact with customers and internal teams
  • Proficiency in CRM and ERP systems
  • Understanding of basic supply chain logistics and order fulfillment processes
  • Ability to prioritize tasks and manage multiple orders simultaneously
  • Problem-solving skills to address customer concerns and resolve order issues
  • Proficient in Microsoft Office applications, particularly Excel
  • Relevant Experience:
  • Previous experience in a customer service or sales support role, ideally within an order management function
  • Knowledge of inventory management and order fulfillment processes
Preferred requirements:
- Bachelor's degree
- Portuguese Level C1
- Ability to establish strong client relationship
- Ability to manage multiple stakeholders
- Adaptable and flexible
- Collaboration and interpersonal skills
- Problem-solving skills

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

 Visit us at www.accenture.com 

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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