Sales Order Specialist
London Stock Exchange GroupThis role is dedicated to elevating the customer experience at every stage of doing business with LSEG. The specialist collaborates closely with cross‑functional teams to support contracting, re-contracting, fulfillment, billing, issue resolution, order administration, and collections—serving as the administrative owner of the customer relationship.
By consistently delivering timely and high‑quality service, the Sales Order Specialist helps meet guaranteed turnaround times and reduces resolution cycles, particularly for complex requests and specialty accounts. Responsibilities may also include managing Service Level Agreements (SLAs).
The specialist manages the entire order process for an assigned customer group or for more complex operational activities. This includes ensuring accuracy, meeting deadlines, and providing guidance to both internal and external stakeholders—all while supporting broader company goals and the full quote‑to‑bill process.
While customer interaction may occur via phone or email, the work is primarily administrative in nature. The role requires strong collaboration with sales and account management teams and contributes directly to advancing the company’s self‑service and digital transformation efforts.
Day-to-Day Responsibilities:
The work may include any of the following depending on the region the role is mapped:
- Handle the order process for select products; this includes entering orders into specialist permissioning or electronic fulfillment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy.
- Call out all delays to internal groups including to the senior members of the team as appropriate
- Accountable for meeting and maintaining defined standards for quality and efficiency
- Handle internal customer queries and communication in a professional and service-minded manner ensuring
- Be a phenomenal teammate and ensure that internal and external customer's requirements are met - attend team meetings
- Responsible for online Maintenance, Lapsing of subscriptions and access related issues.
- Support billing team in validating online invoices and portals
- Review the group email account to ensure that requests are actioned and completed according to agreed turnaround times.
- Creating and modification of customer master data.
- Meet agreed volume, service and quality targets
Qualification:
- Graduate/post-graduate in related field such as commerce or accounting
Required Skills:
- Good data interpretation skills
- Good knowledge of computer systems. Knowledge on SAP, Sales force is an advantage
- Should have customer centric demeanor
- Ability to prioritize and attention to detail
- High skills for learning
- Result oriented and ability to multi-task
- Should possess excellent communication – written and verbal and able to work as a team
- Ability to work independently on multiple activities, showing appropriate level of prioritization and critical issue skills
Career Stage:
AssociateLondon Stock Exchange Group (LSEG) Information:
Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.