Salesforce Administrator

Company Overview:

At Snap Finance, we believe everyone deserves access to the things they need, regardless of credit history. Since 2012, we've used data, machine learning, and a more human approach to create flexible financing solutions that help people move forward. We're proud of our inclusive, supportive culture, built on empowering our customers, partners, and team members alike. When our people thrive, so does our innovation.

If you're looking to make an impact and grow with a team that values you, come join us!

Job Description

As Salesforce Administrator, you’ll play a vital role at Snap Finance. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. Our Salesforce user experience is of great importance to us; therefore the Senior Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.

How you'll make an impact:

• This is a varied business facing role, with the following responsibilities:

• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules

• Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports

• Understanding of basic triggers/Apex code knowledge

• Sandbox environment management

• DevOps/release management experience

• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience

• Identify unused or underutilized platform features

• Create a platform roadmap and define priorities, liaising with stakeholders

• Own the communication of any platform changes to end users and stakeholders

• Data management to improve Salesforce data quality, implementing rules and automation as needed

• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer

• Monitor and improve user adoption

• New user and ongoing user training

• Technical documentation

• Management of integrated applications and third-party suppliers including DocuSign, IronClad, Geopointe, Copado, Own Recover, DemandTools

• Management and implementation of Salesforce technology including Sales/Service AI, data enrichment, sales engagement and productivity, performance management, planning

What you'll need to succeed:

• Bachelor’s/Postgraduate degree

• Strong Salesforce product knowledge and at least 5+ years’ of Salesforce Administration hands-on experience with Sales Cloud, Service Cloud, Experience Cloud

• Certified Salesforce Administrator

• Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder 

• A proactive attitude to platform enhancements

• Designing scalable, best practice solutions

• Excellent relationship-building skills

• Ability to liaise with stakeholders at all levels

• Translating requirements into technical solutions

• Experience in change management and governance

• Training end users and key stakeholders

• Technical documentation

• Available and responsive to questions

• Experience implementing Salesforce configuration changes

• DevOps/release management experience

What would make you stand out:

• Understanding of basic triggers/Apex code knowledge

• Demonstrates continued personal/professional development

• Active in the Salesforce community

Why Join Us:

• Generous paid time off

• Competitive medical, dental & vision coverage

• 401K with company match for US

• Company-paid life insurance

• Company-paid short-term and long-term disability

• Access to mental health and wellness resources

• Company-paid volunteer time to do good in your community

• Legal coverage and other supplemental options

• A value-based culture where growth opportunities are endless

More:

Snap values diversity and all qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Learn more by visiting our website at www.snapfinance.com.

California Residents, please review our California Consumer Privacy Act Notice at https://snapfinance.com/ccpa-notice