Senior Coordinator, Operations

Senior Coordinator, Operations – Santa Ana, Costa Rica

Would you like to play a key role in contributing to the success of WU Agent Services Department by delivering operational excellence, driving change, and contributing with documentation of processes and procedures? Join Western Union as a Senior Coordinator, Operations. 

Western Union powers your pursuit.

 We are looking for someone to help preserve and support our global Agent enrollment and maintenance process, as an Agent Implementation Associate, with the International Agent Maintenance Team. The main responsibility for this role is the setting up of new locations and maintenance of existing ones in the company’s database through a process that involves extensive coordination with various global functional units in the Western Union. 

Role Responsibilities

• Provide support on database data extraction with ODBC and/or Snowflake connections, knowledge of MS Access, MS Excel, and Power BI. 
• Responsible for the agent's full life cycle of database maintenance integrity and recoverability, including post-rollout review. You will have the opportunity to support implementation/integration or phases of larger implementation/integration projects which include research, analysis, documentation, design/development, testing, problem resolution, and training.
• Creating new ways to perform the daily tasks for the team. Will consider the implementation of changes in complex and critical databases, including but not limited FX rates changes, high risk compliance suspensions and more. 
• Performs under continuous alert mode and awareness of the task’s impact. 
• Relates well cross-culturally and cross-functionally to perform responsibilities that are dependent on external input. Changes to these databases have a direct impact on the company’s ability to perform operations as well as accuracy behind financial and operational decision-making reports.

Role Requirements

• Must be fluent advanced in English and Spanish (B2+ in grammar and spelling) with excellent communication skills.
• We are looking for someone who has skills like Problem-solving, customer Service, Fast learner, Detail Oriented, Accountable, Efficient, accuracy and analytical skills.
• It would be a plus to have knowledge of Power Automate, Power BI and IA.
• Student or graduate in business administration; industrial engineering or related degree is nice to have.
• Availability to work Tuesday to Saturday from 7am to 4pm. 

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Costa Rica- specific benefits include:

• Asociación Solidarista
• In-house company doctor services
• Transportation services options
• Referral Program award
• Employee Resource Groups (ERG) and committees to volunteer with
• Pan American Medical and Life insurance
• Cafeteria Discounts

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.  

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation for applicants, including those with disabilities, during the recruitment process, following applicable laws.

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