Senior Director, Finance Operations Optimization Team

Job Description Summary:

This senior role is responsible for driving operational excellence, standardization, and transformation across global finance functions (RTR, Payroll, P2P, OTC). The position develops and maintains a scalable, transparent service delivery model, leveraging best practices and innovation to ensure cost-effective, resilient operations. Reporting to the Senior Director for Finance Optimization, the role collaborates with internal and external partners, including Operations Units, TCCC Functional Hubs, Genpact, DTS, contractors, and vendors.

Key Responsibilities

Optimization & Global Process Ownership

• Manage and update the service catalogue for all finance functions.

• Lead global process standardization, using value stream mapping to identify and address inefficiencies.

• Champion adoption of best practices and frameworks for consistency and compliance.

Policy Governance & Risk Management

• Ensure Standard Practices and Procedures (SPP) are current and communicated.

• Oversee the Risk Control Matrix (RCM) and Business Continuity Plan (BCP) for robust risk mitigation.

• Track audit points and Management Action Plans (MAPS), streamlining policies to eliminate inefficiency.

People & Organizational Management

• Maintain oversight of operations teams’ size and location across all entities.

• Monitor workforce allocation for optimal talent use.

• Foster an inclusive, collaborative culture across global teams.

• Track and manage operational costs, implementing cost control and transparent reporting.

Leadership & Strategic Partnership

• Advise senior executives and functional heads on operational optimization.

• Build strategic partnerships for best practice sharing and innovation.

• Represent the organization in global forums and industry events.

Key Qualifications & Experience

• Bachelor’s degree in Business, Finance, Operations, IT, or related field (Master’s preferred).

• Minimum 10 years’ experience in operations, process optimization, or global business service management.

• Expertise in service catalogue management, process mapping, policy governance, risk management, and technology strategy.

• Proven leadership of large, cross-functional, multi-geographic teams.

• Strong analytical, problem-solving, communication, and stakeholder management skills.

• Experience with digital transformation (RPA, IA, AI/Gen AI, cloud technologies).

• Ability to drive organizational change and foster innovation.

Key Competencies

• Strategic Vision: Align operations with long-term objectives.

• Operational Excellence: Deep understanding of process optimization and best practices.

• Change Leadership: Lead change initiatives and influence stakeholders.

• Technological Savvy: Up-to-date on emerging technologies.

• Financial Acumen: Expertise in cost management and value realization.

• Collaboration & Influence: Build consensus and manage complex stakeholder landscapes.

• Risk & Resilience: Identify risks and ensure operational continuity.

Career Development & Impact

This role offers significant scope for personal and professional growth, placing the leader at the heart of the organization’s transformation journey. Success is measured by the ability to unlock value, reduce friction, and create sustainable competitive advantage through operational excellence and innovation.

Summary: The Senior Director, Finance Ops Optimization Lead is a strategic, high-impact role focused on transforming global finance operations. It requires visionary leadership, operational expertise, and the ability to drive change and innovation across diverse teams and functions.

Skills:

Corporate Financial Planning and Analysis (FP&A), Financial Leadership, Operational Models, Strategic Planning, Team Management

Location(s):

Costa Rica

City/Cities:

Escazu

Travel Required:

00% - 25%

Relocation Provided:

No

Job Posting End Date:

April 13, 2026

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.