We are looking for a Senior Scrum Master (SAFe :Scaled Agile Framework) to enable and elevate high-performing Agile teams in a Lean-Agile, SAFe-driven environment. This role will be essential in driving value delivery, improving predictability, strengthening Agile maturity, and facilitating collaboration across the Agile Release Train (ART).

1. Agile Team Coaching & Enablement

• Coach teams on SAFe, Scrum, Kanban, and Lean-Agile principles.

• Facilitate core Scrum ceremonies: Planning, Daily Stand-ups, Reviews, and Retrospectives.

• Foster self-organization, accountability, ownership, and cross-functional teamwork.

• Promote a culture of transparency, mutual respect, learning, and continuous improvement.

2. Program Alignment & PI Planning

• Prepare teams for Program Increment (PI) Planning with clear, achievable objectives.

• Identify, manage, and communicate cross-team dependencies and risks.

• Track delivery progress against PI objectives and ensure alignment with ART goals.

• Facilitate participation in ART-level events such as Scrum of Scrums and System Demos.

3. Impediment Management & Flow Optimization

• Remove team-level impediments or escalate when needed to maintain delivery flow.

• Monitor and improve workflow efficiency using metrics like flow time, cycle time, and WIP limits.

• Guide teams in backlog refinement, story slicing, and estimation practices.

4. Continuous Improvement & Agile Metrics

• Support teams in effectively using Agile metrics (velocity, predictability, flow metrics).

• Lead retrospectives with clear action plans and measurable improvements.

• Facilitate Inspect & Adapt sessions and Agile health assessments.

5. Stakeholder & Product Owner Collaboration

• Partner with Product Owners to maintain a well-defined, prioritized, and ready backlog.

• Ensure open, aligned communication between teams, stakeholders, and the ART.

• Engage in Communities of Practice and mentor less-experienced Scrum Masters.

Qualifications

• Bachelor’s degree in computer science, Information Technology, Software/Systems Engineering, Computer Engineering, or equivalent experience.

• A minimum of 5 years of experience as a Scrum Master in SAFe :Scaled Agile Framework.

• Excellent communication skills in English (B2+ or higher) and ability to collaborate across functions and geographies is required.

• Only candidates with demonstrated experience working with SAFe (Scaled Agile Framework) clearly reflected in their CV will be considered for the process.

• Strong knowledge of Scrum, SAFe, Kanban, and Lean principles.

• Proficiency with Agile tools such as Jira and Confluence.

Skills

• Servant leadership with excellent facilitation skills.

• Strong communicator and conflict resolver.

• Analytical thinker able to stay focused under pressure.

• Experienced Agile coach and transformation change agent.

• Committed to diversity, inclusion, and collaborative team environments.

Benefits:

• Hybrid position with on-site presence required based on business needs. (Site: Ultra park II Lagunilla, Heredia)

• Private Medical Insurance

• Asociacion Solidarista

• Life Insurance

• Personal Day Off

Note: Only candidates with Costa Rican nationality or valid immigration status will be considered; applicants residing outside Costa Rica will not be considered, and relocation is not available