ServiceNow Architect - Heredia, Costa Rica
DatasiteDatasite and its associated businesses are the global center for facilitating economic value creation for companies across the globe. From data rooms to AI deal sourcing
and more. Here you’ll find the finest technological pioneers: Datasite, Blueflame AI, Grata, and Sherpany. They all, collectively, define the future for business growth.
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Job Description:
This is a hands-on role for someone who enjoys designing solutions from the ground up, setting standards, and partnering closely with IT, Security, ITAM/SAM, and Operations teams.
Duties and Responsibilities
Own the technical administration and engineering of the ServiceNow platform
Lead initial builds, major enhancements, and re-architecture efforts in new or low-maturity environments
Design and enforce platform standards for:
Configuration vs customization
Data models and CMDB structure
Roles, groups, and access controls
Build and maintain advanced:
Flow Designer automations and workflows
Forms, UI policies, business rules, and scripts
Integrations with identity, asset, endpoint, and finance systems
Act as the technical escalation point for complex platform issues
Guide platform upgrades, patching, testing, and release planning
Establish governance, documentation, and change management practices
Partner with stakeholders to translate business requirements into scalable technical solutions
Mentor and provide technical guidance to other ServiceNow administrators or engineers
Qualifications
Education
Bachelor’s degree in IT or a related field
Experience
5+ years of hands-on experience administering and engineering ServiceNow
Proven experience building or implementing ServiceNow in a new or early-stage environment
Deep knowledge of:
ServiceNow architecture and data model
ACLs, roles, and security design
Flow Designer, workflows, and scripting
CMDB fundamentals and data quality management
Strong ability to balance speed of delivery with long-term maintainability
Excellent communication skills and comfort working with both technical and non-technical stakeholders
Experience with Jira or Jira Service Management
Experience supporting ITSM, ITAM, SAM, or HAM modules
Experience with integrations (REST, APIs, identity providers, endpoint tools)
ServiceNow certifications (CSA required; CIS or higher preferred)
Work Location & Flexibility:
This position is based in our Heredia, Costa Rica office and follows a hybrid work model. Employees are expected to work on-site a minimum of one day per week. Please note that specific business units or role requirements may require additional in-office days based on team collaboration needs or operational priorities.
Our company is committed to fostering a diverse and inclusive workforce where all individuals are respected and valued. We are an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, protected veteran status, or any other protected characteristic. We encourage applications from candidates of all backgrounds and are dedicated to building teams that reflect the diversity of our communities.