Important Information
Location: Costa Rica
Work Mode: Hybrid - 4 days on-site
Job Summary
The SMB Renewal Specialist (15784) is responsible for coordinating with SMB CSMs and customers to provide pricing quotes for renewals and then successfully and efficiently close those opportunities.
Responsibilities and Duties
- Manage all opportunities within assigned customer portfolio and perform research to understand customer health and account status as it pertains to those opportunities.
- Coordinate with SMB CSMs and Account Managers to strategize on renewals, add-on and upsells for their customer to maximize bookings.
- Be proactive when conducting discovery with customers on opportunities and handle any objections to ensure predictability of successfully closing those opportunities.
- Negotiate with customers on opportunities to prevent churn and secure optimal terms.
Qualifications and Skills
- Associate’s Degree or equivalent work experience and education preferred.
- Experience with Gmail and Google Docs.
- Experience with MS Office (Word and Excel) 2.
- Experience with web browsers (Chrome, Internet Explorer, etc.)
- Experience with Salesforce or other CRM preferred.
- Familiarity with standard concepts, practices and procedures within the IT Security Field.
- Previous sales or negotiation experience.
- B2/B2+ English level required.
About Encora
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.
At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.