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Strategy & Consulting - Global Network - PS - Public Services – GEE (Government Efficiency and Effectiveness)

Accenture
5 días hace
A tiempo completo
En el sitio
Heredia, Costa Rica

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Public Services – GEE, Consultant 

Role Details 

  • Skill/Industry Group: Public Services (PS) – Domain: Government Efficiency and Effectiveness 
  • Level: Consultant 
  • Location: Costa Rica 
  • Travel Requirement: 0–100% (as per client/project needs) 

Practice Overview – Public Service Industry 

The Public Service (PS) team is one of the industry programs within Accenture’s Capability Network, under Accenture Strategy & Consulting. Our practitioners bring the right blend of strategic and operational expertise to help clients solve their most critical challenges and deliver maximum stakeholder value. 

The Public Service industry group spans the following sub-sectors: 

  • Border services 
  • Cities, Transport & Infrastructure 
  • Defense 
  • Education 
  • Non-profit 
  • Post & Parcel 
  • Public Health 
  • Public Safety 
  • Revenue 
  • Social Services  

Key Duties and Responsibilities 

As a Consultant in GEE, you will be working in public-sector with IT consulting, Policy understanding, Digital Transformation, Process Improvement methodologies, and stakeholder management to help clients modernize their operations and deliver better outcomes. 

Consulting & Advisory: Provide strategic IT consulting services to government agencies aimed at improving efficiency, transparency, and service delivery. 

Process Optimization: Apply Lean Six Sigma, Agile, or ITIL methodologies to streamline workflows and assess existing technological infrastructure, workflows, and policies to identify inefficiencies. 

Technology Implementation: Lead projects involving cloud migration, cybersecurity, data integration, and AI-driven analytics.   

Stakeholder Engagement: Collaborate with government agencies, and vendors to ensure smooth adoption of solutions with policy objectives and compliance requirements.  

Efficient Performance Monitoring: Develop KPIs, dashboards, and reporting systems to track efficiency gains. Deliver measurable improvements in cost-effectiveness, citizen experience, and operational performance. 

Compliance & Risk Management: Ensure adherence to government regulations, data privacy, and audit standards.

Qualifications 

  • Mandatory: Bachelor’s degree completed in IT, Computer Science, Public Administration, or related fields;
  • MBA is highly desirable
  • Mandatory: Advanced level of English
  • Availability to travel may be required.

Experience Requirements 

  • 4–7 years of experience, with a strong track record in public service and IT Consulting. 
  • Exposure to Public Services with understanding of government operations and policy frameworks.  
  • Usage of IT consulting and enterprise architecture in public sector. 
  • Data analytics and visualization (PowerBI/Tableau or SAS) 
  • Project management (PMP/PRINCE2 or Agile certifications) will be an advantage. 
  • Industry/Functional Skills  
  • Deep understanding of public service with IT Consulting. 
  • Strong communication and customer service skills. 
  • Government Domain Knowledge and Familiarity with public sector workflows, procurement processes, and compliance standards.   
  • Digital Governance Expertise with e-governance platforms, ERP systems, and citizen service portals will be an advantage.   
  • Proven track record in Lean Six Sigma, Kaizen, or continuous improvement frameworks.   
  • Budget & Resource Management ability to optimize IT spending and ensure ROI for government projects.   
  • Cybersecurity & Data Privacy understanding for secure IT practices to manage sensitive government data. 
  • Knowledge of audit processes and regulatory requirements. 
  • Strong leadership capabilities with ability to drive client results. 
  • Skilled communicator, able to deliver client-ready presentations. 
  • Analytical thinker with ability to break down complex challenges. 
  • Team-oriented, collaborative, and adaptable to multicultural environments. 

What’s in it for you?  

  • An opportunity to work on transformative projects with key G2000 clients 
  • Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.  
  • Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional.   
  • Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities   
  • Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.  

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About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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