YOUR OPPORTUNITY

The Order To Cash (OTC) Rebates Supervisor reports directly to the OTC Manager and supports the organization's strategy to become a partner of choice within the Best10 strategy and OTC vision by ensuring excellent service quality from the rebates team. The role will execute process strategies within the following broad functional areas, but not limited to:

End-to-end ownership of the rebate’s operation: ensure processes meet KPIs and SLAs consistently Operational performance management: monitor quality, compliance, and output across the team Capacity & demand management: Balance workload vs. resources Stakeholder management: educate markets and act as main escalation point Decision-making: Handle urgent issues and trade-offs during the day Process governance: Ensure compliance (SOX, controls, policies) Continuous improvement: Identify gaps in Key Performance Iindicators (KPIs), Service Level Agreements (SLAs), and process design.

ABOUT YOU

You are a leader who inspires others and an entrepreneur with clear objectives, able to manage stakeholder pressure and understand what's best for both the process and Bacardi. You monitor day-to-day operations and serve as the first point of escalation for both team members and stakeholders. With a family heart, you support the organization to deliver the expected results and processes. Focused and not afraid of challenges, someone who proves their fearless attitude by challenging, questioning, innovating, and taking risks within the spectrum of our role to help us achieve our strategic plan for this year, along with our best10 strategy.

You should be advanced in English, have a finance or accounting background, and have previous supervisory experience.

RESPONSIBILITIES - WITH OUR CONSUMER AT THE HEART YOUR KEY FOCUS WILL BE

• Lead the execution of end-to-end Rebates operations, ensuring accuracy, timeliness, and compliance with company policies and controls.
• Monitor and drive performance against KPIs, SLAs, productivity, quality, and cycle time targets.
• Identify and resolve operational issues, risks, and escalations that impact customers, stakeholders, or cash performance.
• Drive continuous improvement initiatives to increase efficiency, quality, scalability, and customer experience.
• Lead process standardization efforts and ensure adherence to global ways of working and governance requirements.
• Partner with Finance, Commercial, Collections, Cash Application, and other OTC teams to support cash realization and business objectives.
• Support transformation programs, process redesign initiatives, and implementation of new tools or capabilities.
• Ensure process documentation, controls, and standard operating procedures remain current and effective.
• Leverage operational data and reporting to identify trends, risks, and improvement opportunities.
• Lead, coach, and develop team members through performance management, talent development, and succession planning.
• Foster a culture of accountability, collaboration, continuous improvement, and customer focus across the team.

SKILLS - THE SKILLS AND EXPERIENCE NEEDED TO CREATE YOUR LEGACY

• Bachelor’s degree in business administration, Finance, Accounting, or a related discipline.
• Proven experience in Order-to-Cash processes, preferably within Rebates, Deductions Management, Accounts Receivable, and Shared Services operations.
• Previous experience leading and developing teams in a complex, multinational environment.
• Advanced in English/Spanish
• Experience working with ERP systems (SAP preferred) and reporting or visualization tools.
• Strong understanding of OTC processes and their interdependencies across Finance, Commercial, and Customer-facing functions.
• Experience managing performance through KPIs, SLAs, operational metrics, and governance routines.
• Demonstrated experience leading process improvement, transformation, or standardization initiatives.
• Excellent stakeholder management and communication skills across multiple organizational levels and geographies.
• Strong analytical skills with the ability to interpret data, identify trends, and make fact-based decisions.
• Strong problem-solving, prioritization, and decision-making capabilities in a fast-paced environment.
• Proven ability to lead change, manage ambiguity, and successfully deliver transformation initiatives.

PERSONAL QUALITIES – SHARE OUR FOUNDER’S PASSION AND ENTREPRENEURIAL FLAIR

• Demonstrates ownership and accountability.
• Acts with a continuous improvement mindset.
• Builds collaborative partnerships across functions and geographies.
• Uses data and facts to drive decisions.
• Leads with integrity, transparency, and inclusiveness.
• Balances operational excellence with transformation and change leadership.

LEADERSHIP AGILITY

At Bacardi we care deeply about finding brilliant talent who can bring the following personal attributes to help elevate our 3Fs: Fearless, Family, Founder culture to the next level.
 

• Belonging: You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become

• Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others

• People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance

• Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others.

• Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you’re presented with

• Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience

Disclaimer: Bacardi seeks talent from all backgrounds to bring diversity of thought, agility and capability to our organization across the globe. We promote a working environment where all employees are treated and rewarded fairly. We do not tolerate any form of discrimination that adversely affects individuals or groups on the basis of national origin, race, color, religion, sex, gender, sexual orientation, marital status, disability, age, and any other legally protected aspect of a person’s identity. 

U.S. applicants have rights under Federal Employment Laws.

Perks of Working for us

At Bacardi, we are committed to providing our Primos (employees) with a comprehensive Total Rewards package of compensation, benefits, incentives, allowances, well-being, and much more to meet the needs of themselves and their families. It goes beyond just Cash! The total rewards program is based on pay for performance, whereby the incentive programs are linked to company and individual performance.

Compensation, Paid Time Off & Retirement:

• Competitive Pay Package

• Competitive Holiday/Paid Time Off, plus additional days offered ( i.e., volunteer day, allowing you to give back to the community)

• Retirement/Pension Plan

Health & Wellbeing

• Medical, Critical Illness, and Life Insurance

• Employee Assistance Programs

• Best-in-class, family-friendly, and inclusive leave policies

Additional Benefits

The benefits /perks may vary depending on the nature of your employment with Bacardi, your work location, and are subject to change.

Some benefits may be subject to an employee contribution.

Some benefits may be fully or partially subsidized. Incentive plans are linked to the nature of your employment and can vary based on region, market, function or brand.