Team Manager, Sales Order Management

We are looking for a dynamic, inclusive, and people‑focused Team Leader to oversee our Sales Order Management (SOM) operations for the AMERS region. In this role, you will ensuring accurate order preparation, order management, billing, and order fulfillment for a key portfolio of segment customers. You will partner closely with regional stakeholders to deliver an exceptional customer experience while driving operational excellence within our OTC function.

What You Will Do

Lead & Inspire

• Manage and develop a high‑performing Order Management or Order Fulfillment team.
• Mentor, coach, and conduct performance management for team members.
• Foster a collaborative, inclusive, and continuous‑improvement–oriented team culture.

Operational Excellence

• Oversee order processing activities to ensure accuracy, efficiency, and compliance with internal controls.
• Manage customer queries with professionalism and a service‑first mindset, ensuring timely resolution.
• Coordinate team meetings, track action items, and follow up to ensure customer requirements are met.

Stakeholder Collaboration

• Partner with regional teams, Knowledge Specialists, Finance, Credit Management, and GTM stakeholders.
• Work closely with Learning, Process, and Compliance teams to ensure staff are properly trained.
• Escalate issues or delays as required to meet service, quality, and volume targets.

Continuous Improvement

• Identify opportunities to enhance workflows, tools, and systems.
• Support or lead large-scale projects impacting internal operations and external customers.
• Balance resources to optimize performance and drive employee engagement.

Scope & Impact

• Direct leadership of 10+ team members, including Knowledge Specialists.
• Ownership of team performance, service delivery, and customer experience.
• Significant involvement in cross‑functional initiatives and operational improvements.
• Focus on people leadership rather than transactional processing.

Why Join Us

We offer a workplace where inclusion, respect, and professional growth are at the core of our culture.

You can expect:

• A diverse, collaborative environment where every voice matters.
• Continuous learning and professional development opportunities.
• Flexible working hours to support work–life balance.
• Comprehensive benefits including health insurance, retirement plans, and paid time off.

Required Skills & Experience

• Proven continuous improvement mindset.
• Experience managing through periods of business or process change.
• Ability to lead a team independently with minimal supervision.
• Strong communication skills and ability to engage at all organizational levels.
• Ability to manage multiple priorities with strong judgment on escalation.
• Excellent interpersonal skills and willingness to share knowledge.
• Ability to perform effectively under time pressure and meet strict deadlines.

Preferred Qualifications

• University degree or equivalent professional experience.
• 2–3 years of experience in a senior specialist or lead role.
• Experience within Order to Cash or Customer Service operations.
• Understanding of order management and billing processes.
• Familiarity with relevant customers, products, and market environments.