US Order Management Analyst

•    Perform day-to-day order management activities, ensuring timely and accurate processing. · 
•    Monitor and resolve order and sales interface issues across platforms (EDI/RPA), collaborating with IT, Sales, and Planning teams. Additionally, maintain master data and related tables in the sales system, ensuring accurate setup and configuration of all systems involved. 
•    Build relationships, attend meetings with customers, internal logistics, and Retail Supply Leaders 
•    Manage and process orders end-to-end, including open order tracking, prioritization, and delivery scheduling. (i.e. accessing customer portals when applicable) 
•    Remove delivery blocks and analyze order status to make decisions based on resource allocation, availability, and escalation needs (e.g., MOQ/MOV exceptions, unrealistic delivery dates). 
•    Communicate product changes (PIPO) to customers and ensure alignment with internal stakeholders. 
•     Assist customer with issues (i.e. scheduling delivery appointments). ·
•    Monitor correct order posting in SAP and troubleshoot discrepancies across systems. 
•    Liaise with internal departments including Sales, Marketing, Logistics, Planning, and Distribution to ensure seamless order flow. 
•    Manage daily reporting related to order management and delivery performance.
•    Building customer knowledge through direct interaction; Providing customers with order, shipping, POD, and billing information by request. 
•    · Provide daily communication to customers regarding any items cut from the order. ·
•     Collaborate on delivery issues with Customer Logistic Analysts ·
•     Support business improvement initiatives and automation opportunities. 
•    · Ensure process documentation is accurate and up to date. 
•     Collaborate closely with all departments to ensure excellent customer service and timely delivery of all orders. 
•    Support Touches, Touchless and order automation measures to keep on track, escalating recurrent issues and opportunities driving better service levels to CS and SCL leaders 
•    Attach all communications with customers about date changes, items cut, and pricing issues to the order in SAP. 
•    Manage order sizing and truck building on orders in line with Company and Customer policies. 
•    Audit & Compliance responsibilities, acting as segment compliance SPOC, maintaining approvals/evidence for audits following DOA.
 

Must-have skills, certifications, or experiences     

•    Strong verbal and written communication skills in English are required to effectively interact with internal and external stakeholders across regions. 
•    Strong Customer Service 
•    Knowledge of SAP 
•     Ability to analyse and model data;  
•    Strong analytical and problem-solving abilities. 
•    Organized, detail-oriented, and time-oriented individual who takes ownership of projects.
•    Ability to work as a team player with strong collaboration, in a dynamic, continuously changing, fast-paced environment. 
•     Excellent written and oral communication skills.
•    Ability to work effectively prioritizing competing demands in a fast-paced environment.
•    Advanced Microsoft Office skills, primarily advanced knowledge of Excel (including pivot tables, functions, and formulas), as well as familiarity with BI tools, macros, and similar solutions. 
•    Follow the US time zone and holiday PTO schedule

Educational requirements    

• Studies in business administration, economics, finance, engineering, logistics, or other related field; or provable working experience. · 

Nice-to-have skills or experiences     

• Power BI, S/4 HANA

Tool/System Requirements     

• SAP, HighRadius, Excel