At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
Relocation benefits are not available for this job posting.
Position summary:
The Global Learning Services team supports e-learning and content management processes in Cornerstone and other systems, while also advising and assisting the Learning Community and business partners. As an Instructional Design Advisor, you serve as the main liaison between Roche and external vendors, requiring strong communication and customer service skills. You are responsible for developing and updating training content based on business needs, collaborating with subject-matter experts, and evaluating the effectiveness of training through learner feedback and performance outcomes.
The Opportunity:
Instructional Design
Analyze learning needs and collaborate with internal stakeholders to plan, develop, and implement high-quality eLearning content using authoring tools.
Create new e-content and enhance existing materials, ensuring functionality and engagement.
Troubleshoot issues before escalating to technical support, and support implementation, evaluation, and continuous improvement of learning content.
Stay current on eLearning trends and serve as a subject-matter expert for more complex learning projects.
Customer Engagement
Provide customer service related to eLearning, including resolving inquiries and managing requests.
Support system maintenance, project activities, and continuous improvement initiatives in collaboration with the Global Learning Center of Excellence.
Advise on global learning systems and processes, supporting adoption of new learning approaches and guiding the learning community.
Maintain process knowledge, contribute to documentation updates, and ensure reliable service delivery.
Operations
Demonstrate strong knowledge of learning tools, acting as a process superuser by sharing knowledge, escalating issues, and supporting training delivery.
Participate in or lead projects, while ensuring compliance with company policies, including data privacy regulations.
Support continuous improvement and service enhancement initiatives, ensuring operations align with KPIs and SLAs.
Build and manage stakeholder relationships to ensure timely, high-quality delivery of learning content.
Cross-Functional Collaboration
Collaborate with HR colleagues and customers within and across regions to ensure effective and consistent service delivery.
Contribute to the global People Support Solutions vision through alignment and shared learning.
Outputs & Deliverables
Drive performance improvement within PSS and ensure high customer satisfaction through quality service and stakeholder engagement.
Provide coaching, feedback, and educational materials such as explainer videos to support both HR and business audiences.
Who you are:
Bachelor’s Degree required
2+ years of experience in Instructional Design
2+ years of experience with e-content authoring tools (Adobe Captivate, Articulate Presenter, Articulate Storyline, Lectora, etc.)
Experience in a shared service center, preferably in a Learning/HR services environment.
Experience with Cornerstone or other cloud-based learning management solutions
Solid experience with digital technology and editing software packages (e.g. Adobe Creative Suite, Adobe Premiere, Adobe After Effects)
Fluent in English required
Demonstrated excellence in customer service and building partnerships
Ability to effectively communicate verbally and in writing and to influence people
Strong functional knowledge of eLearning concepts: SCORM, AICC, ADDIE, etc.
Strong analytical skills and problem-solving capability and project management skills
Quality focus, with the ability to analyze and interpret outcomes of testing and applying the results
Travel of up to 10%
Experience leading instructional design development projects within the Pharma / Medical Device industry.
Experience training/coaching other Instructional Design professionals.
Please note: Resumes must be submitted in English, as our interview panel may include participants from outside your local country.
#LI-DC1
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.