At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

As a Payroll Senior Specialist, you will execute timely and accurate system data maintenance and administrative activities, supporting payroll, tax, social insurance, and time-related business processes. You will contribute to the continuous improvement of People & Culture Support Solutions through interaction analysis and collaboration with other functions. This role demands a strong customer focus, exceptional communication skills, and a solution-oriented approach.

Responsibilities:

• Service Delivery: Execute system data maintenance and administrative activities in support of People & Culture business processes in the areas of Payroll and Time.
• Provide customer service on P&C-related activities, such as inquiry resolution, request management, and troubleshooting.
• Supports P&C Chapter in system maintenance activities.
• Advise P&C and business partners on local P&C systems and processes, and support the embedding of the new ways of working.
• Actively participate in the development and implementation of continuous improvement initiatives.
• Provide guidance and advisory to first level support teams.
• Be up to date on processes, own the knowledge development on processes, and contribute to the update of relevant documentation (SWIs, SOP, GWIs).
• Participating and partially leading project activities as required.
• Display high integrity on the job and comply with the Roche guidelines, including data privacy rules and regulations.
• Escalation management..
• Support quality control processes and improvement initiatives arising out of them.
• Ensure consistent and reliable service delivery for customers serviced.
• Take responsibility for each task and be decision driven oriented wherever possible.

Who you are:

• Minimum of 3 years payroll processing experience, preferably supporting the U.S. and Canada. Knowledge of U.S. tax laws, preferred.
• Bachelor's degree is preferred.
• Experience in Pay and Time operations/processes.
• Proven track record of being able to deliver in a matrix organization.
• Experience in a team and service delivery or customer care environment.
• Ability to work independently in a fast-paced and changing environment, handling multiple competing priorities.
• Strong communication skills in English (written and spoken) are essential. Additional languages a plus, based on region/customer requirements.
• Experienced and efficient handling of standard IT applications, preferably Google suite, and knowledge of Workday.

Core capabilities include:

• Living customer centricity through your day-to-day interactions, including needs anticipation, cultural awareness, managing one’s response.
• Demonstrating end-to-end accountability, including big picture and impact understanding, engaging others to ensure a successful outcome.
• Demonstrating problem-solving through active listening, critical thinking, and process improvements.
• Having a growth mindset that embraces taking risks and experimenting, seeking new learning opportunities, and asking and giving feedback.

Embark on a rewarding career with Roche, where your skills and expertise will make a significant impact. Apply today and become a vital part of our Payroll, Time & Benefits team!

Relocation benefits are not available for this job posting.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.