Account Representative

Coloplast Business Centre in San José, Costa Rica is a proud member of the Global Business Centre, supporting Coloplast’s North American operations. We work closely with our colleagues in Szczecin, Poland, home to one of Coloplast’s largest and fastest-growing sites, with around 800 talented professionals. Together, we drive excellence across key business functions—creating a strong, collaborative foundation for Coloplast’s global success.

The role:

This role provides service to customers via inbound and outbound calls in regard to presenting and closing customers on products and services and handling Patient Enrollment and repeat order opportunities in a courteous, professional manner, the employee completes and/or updates all pertinent records in internal tools.

Responsibilities:

• Process leads from external departments to complete the necessary follow-up and product offerings
• Place outbound telephone calls in response to the customer’s inquiry as documented on the correspondence, or other approved marketing lead
• Research and problem resolution, communicating the outcome to the customer as appropriate
• Complete and/or update all pertinent records in Brightree using Corporate Compliance Guidelines
• Exceeds Quality and Quantity Performance Standards
• Sets a positive example for co-workers by observing and adhering to all Departmental and Corporate Policies and/or Procedures
• Supportive in assisting the Department’s Leadership Team in achieving departmental goals by completion of tasks, continued training, etc.
• Establish and maintain effective working relationships with customers and/or co-workers
• Establish and maintain effective knowledge of policies, procedures, and skills required to complete job duties
• Available and flexible in scheduling to meet the changing business requirements of the position
• Responsible for following good housekeeping and quality procedures
• Follows and observes all safety practices
• Additional duties required as directed by departmental management

Requirements:

• High school diploma or equivalent
• Fluent in English
• Minimum of one year experience in the field
• Willingness to engage in telephone direct sales
• DME experience
• Brightree experience
• Call center experience a plus as position entails a high amount of customer interaction over the phone
• Ability to take initiative and work independently 

Recruitment details

Please apply online with your CV in English. 
We will review all applications continuously and invite selected candidates further to the recruitment process. We will close the offer down once we find the best match for the role. 

Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.

Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.

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