Accounts Receivable & Collections Analyst – Portuguese

Accenture is a leading solutions and services company that helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed across the enterprise, bringing together the talent of our approximately 786,000 people, our proprietary assets and platforms, and deep ecosystem relationships. Our strategy is to be the reinvention partner of choice for our clients and to be the most client-focused, AI-enabled, great place to work in the world. Through our Reinvention Services we bring together our capabilities across strategy, consulting, technology, operations, Song and Industry X with our deep industry expertise to create and deliver solutions and services for our clients. Our purpose is to deliver on the promise of technology and human ingenuity, and we measure our success by the 360° value we create for all our stakeholders. Visit us at accenture.com.

This role will be responsible for ensuring timely collections, accurate Accounts Receivable (AR) management, and high-quality customer service. The role acts as a liaison between customers, internal finance teams, billing, sales, and dispute management teams to ensure effective communication, issue resolution, and continuous process improvement. The position requires strong analytical capabilities, stakeholder management, and active participation in automation and O2C transformation initiatives.

Key responsibilities

• Manage a portfolio of customer accounts, ensuring effective and timely collection of outstanding receivables.

• Perform proactive collection activities through calls, emails, and customer follow-up while maintaining strong customer relationships.

• Perform detailed analysis of AR balances and transactions, executing adjustments as required to maintain accuracy.

• Monitor accounts to identify overdue balances, risks, and discrepancies, taking proactive actions to resolve issues.

• Prepare, analyze, and distribute periodic Accounts Receivable reports, providing insights and recommendations to stakeholders.

• Support cash application and account reconciliation activities to ensure accurate posting of incoming payments.

• Design and manage payment plans for customers with overdue balances, when applicable.

• Ensure compliance with global collections policies and procedures while addressing local regulations and requirements as needed.

• Build and maintain strong customer relationships by improving communication, resolving queries, and enhancing customer satisfaction.

• Collaborate with cross-functional teams (e.g., billing, sales, dispute management, and others) to resolve payment issues and streamline processes.

• Contribute to continuous improvement initiatives by identifying process gaps and supporting operational enhancements.

• Actively participate in O2C testing activities, system implementations, and process optimization efforts to improve efficiency and accuracy.

Requirements

• Experience: Proven experience managing Order to Cash (O2C) processes, with a strong background in process integrity, continuous improvement, and automation. Experience in shared services environments supporting Brazil stakeholders or multinational operations is preferred.

• Skills: Proficiency in SAP and advanced Excel is required. Experience with Power BI, Salesforce as ERP system is a strong plus. Knowledge of automation and process optimization methodologies is preferred.

• Problem-Solving: Strong analytical and problem-solving skills to identify and address issues within the O2C process and support KPI deployment and continuous improvement initiatives.

• Adaptability: Ability to support BAU (Business as Usual) activities and transition optimization projects into regular operations.

• Process-Oriented: Demonstrates a high level of organization and attention to detail while managing and following established processes.

• Proactivity: Takes initiative, remains engaged, and provides support when needed to drive successful outcomes.

• Fast Learner: Quickly adapts to and understands BAU operations, ensuring a solid understanding of day-to-day activities and routines.

• Continuous Improvement and Automation: Focused on driving process improvement efforts by identifying opportunities for optimization and automation to enhance operational efficiency.

• Stakeholder Management: Capable of managing stakeholder expectations and providing effective support during escalations.

• Sense of Urgency: Prioritizes tasks effectively and responds promptly to critical situations, ensuring timely resolution.

• Education: Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.

• Languages: Intermediate to advanced Portuguese and intermediate English are required.

What we offer

• Health and Life Insurance
• Accenture days, 3 additional vacation days
• On site doctor
• Birthday leave
• Internet reimbursement

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

 Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.