About this job opportunity
Our Vision
To be the world's most trusted global payroll partner, simplifying pay for all employees.
Our Mission
Empowering global workforces with seamless, compliant, and innovative payroll and payment solutions, enabling businesses to thrive in a connected world.
Our People
Our fundamental beliefs at CloudPay are built on core values of professionalism, passion, empowerment, innovation, and teamwork. We value our employees and strive to create a great workplace where everyone is valued, heard, inspired, and encouraged to bring their authentic selves to work. We're committed to providing an excellent employee experience through fulfilling projects, empowerment to make a difference, and an environment that inspires innovation.
What makes this role exciting
At CloudPay, we’re growing fast, and we’re looking for passionate, detail-oriented Associate Implementation Consultants to help onboard new clients onto our cutting-edge global payroll platform.
In this role, you’ll play a key part in delivering a "white glove" experience, ensuring that every client journey is smooth, consistent, and successful. You’ll collaborate across teams to configure solutions, support payroll project delivery, and contribute to the seamless setup of new clients worldwide.
This is a fantastic opportunity for individuals with a background in payroll, HRIS, or business systems implementation or those eager to apply their analytical and problem-solving skills in a global, people-focused tech environment.
You’ll receive support and training as you grow into a true implementation expert.
Main responsibilities
Implement payroll projects and execute designated tasks as part of the payroll processing on behalf of customers, on time and accurately
Provide support to customers on all payroll-related matters to ensure the highest level of service, including acting as a back-up covering for holidays or emergencies
Identify and consider both the business and technical needs of customers to provide a quality and consistent user experience
Configure, execute, test and implement the designed solution, in alignment with global requirements
Provide support to Implementation Consultants (IC’s) in performing designated activities related to system setup and testing within the project delivery
Provide regular status updates to the Reporting Manager
Provide regular status updates to Project Leads
Perform tasks as assigned by the Reporting Manager
Supporting best practice and excellence with a ‘can-do’ attitude
Experience needed for this role
Good experience in payroll processing or HRIS Implementation
Solid experience in support, configuration, or implementation of business applications
Strong analytical skills
Advanced MS Excel skills
Interest and ability to learn new business applications and related capabilities as .
Ability to communicate effectively with business users and technical staff
About you and Our core values
Taking ownership, working with integrity and respect
Being a team player is key to our culture
Solution and customer focused
Great initiative with the goal for excellence in achieving results
Dedicated to developing and always looking for continuous improvements
Be creative, be committed, be engaged and enjoy what you do
Costa Rica
Competitive Salary
Competitive vacation allowance
Calm app
Preventive Medical Check Up
MediSmart Business Plan
MAPFRE Medical Benefits
EAP
Wellbeing Allowance
MAPFRE Vision Benefit
Life Insurance and Total & Permanent Disability
WFH Allowance
Employee Referral Program
Paid Volunteering days
Bereavement Leave
Marriage Leave
Paid Sick Days
CloudPay is committed to being an equal opportunities employer #LI-AC1 #LI-HYBRID
The CloudPay culture is built upon on five core values, from which we develop our service, our technology and our business strategies. Our fundamental beliefs are a promise to our employees, customers and partners, built on the core values of professionalism, passion, empowerment, innovation, and teamwork.
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