Cloud Support Engineer

About Us:

Datacor is the leading provider of software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. We are on a mission to better equip the industry with software solutions and move it forward by building thoughtful, intuitive products that solve our customers’ most difficult problems.

We are passionate about serving our customers and helping them use data as a competitive advantage. Our customers make products that extend and sustain lives by sanitizing, fertilizing, beautifying, cleaning, and recycling the world we live in. We at Datacor help our customers make those products you use every day more safely, cost effectively and more efficiently through our technology platforms and applications.

The Role:

We are looking for a motivated and technically skilled Cloud Support Engineer to join our CTS (Cloud and Technical Services) team. This individual will play a critical role in managing, supporting, and evolving our cloud environments to deliver exceptional service and operational excellence. The ideal candidate will develop a deep understanding of our hosted ERP solution, bridging the gap between infrastructure and application development.

Responsibilities:

• Monitor, troubleshoot, and optimize both thick client and web applications.
• Coordinate with vendors, internal teams, and external technical experts to identify and address service gaps proactively.
• Learn Datacor's ERP System and the corresponding relationship between the backend database and the frontend software.
• Work with urgency to minimize downtime to customers.

Qualifications:

• Fluency in Microsoft SQL Server including Transact-SQL and general database management.
• Knowledge of Microsoft Access schemas, queries, tables, indices, and underlying database elements.
• Affinity for Microsoft Server Operating systems and the ability to migrate files/folders between disconnected environments.
• Aptitude with database migrations, specifically concerning the process of converting Microsoft Access databases to SQL.
• Must be proficient in English (C1 level).

This is a hybrid position based out of San Jose, Costa Rica. Please submit your application and resume in English.