Complaints Specialist 1

Job Title

Job Description

Complaints Specialist 1

Perform analysis of returned devices. Support CAPAs, analyze complaint data, other additional tasks as needed. Provide feedback to the development and manufacturing teams on potential product improvements, product defects, and safety evaluations. 

Your role:

• Receives and verifies returned Philips devices, ensuring they match reported items.

• Completes all required documentation and organizes devices by aging status.

• Performs visual inspections and full decontamination using bleach and glutaraldehyde.

• Ensures cleaning supplies, labels, and containers are adequately stocked.

• Collaborates with regional teams to manage device shipments and investigation progress.

• Works closely with the Complaints team to resolve discrepancies and close complaint records.

• Conducts detailed product investigations to confirm reported issues.

You're the right fit if:

• Student in Industrial Engineering, Electronic Engineering, Electromechanical Engineering, Quality Engineering, materials, chemical or similar, or a combination of equivalent job experience in related field. 
• Advanced Office knowledge. 
• English knowledge written and spoken B1
•  0-1 year experience in complaints processing and/or investigation in the Medical Device, Pharmaceutical or Biopharmaceutical industry or related experience.
• Experience with Complaints processing or direct role in handling/decontaminating bio-hazard product (preferred) 
• Exposure to Good Manufacturing Practices (GMP) environment

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This role is an office role/Administrative Shift

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.