Credit Controller Team Leader

Work Schedule

Environmental Conditions

Job Description

Job Title: Credit Controller Team Leader

Finance Code: FNC.AREC.M05

Department: Order to Cash

Career Band: 5

Job Track: Management

Location: Lagunilla, Heredia, Costa Rica

Direct Reports: Yes

Position Summary

The "Team Leader, Credit Controller" increases cash flow and monitors credit exposure for the NA Region.

Responsible for supporting performance-based compensation decisions, through the preparation and completion of the annual employee PMD, as well as career discussions. The position is responsible for providing direct support to payment application team members, getting involved in improvement projects, maintaining active communication with internal and external customers.

Key Responsibilities

• Monitor Credit Controller team operations via meetings, audits, reports, and controls to maintain compliance.
• Lead the allocation of workload to Credit Controller team members in accordance with established objectives.
• Properly analyze, approve/advance/reject Write Off (WO) requests, reimbursements by the team, based on their complexity and in accordance with the established approval matrix.
• Assist in reviewing and approving credit limit increases using Company's Credit Policy, D&B validation, financial analysis, and department approval matrix.
• Review and approve applications for the "Credit Hold" process.
• Thoroughly review, validate, and bring up/reject extended payment term requests from the team.
• Ensure compliance with the departmental and organizational objectives, focusing on operational performance and proper guidance of team members.
• Manage your own email inbox and monitor your team's email volume; this requires an appropriate sense of urgency and prioritization.
• Review and provide support with complex customer account reconciliations and disputes in higher criticality scenarios.
• Take the lead as second point of contact when blocking issues arise from internal or external customers, to lead negotiation and problem resolution.
• Ensure team members are involved and communicate effectively with internal and external customers via various channels.
• Lead and serve as a point of contact in internal and external audit processes, maintaining controls over operating procedures and providing information as needed to auditors.
• Find opportunities for optimization and continuous improvement of the processes related to the Credit Controller department by suggesting new strategies or standard methodologies.
• Support supervisors and management in the implementation of strategies by assertively communicating them to their team.
• Monitor team performance using company tools like tier meetings and one-on-one sessions to track metrics and address value and competency alignment.
• Review all periodic statistics and reports, ensuring timely and accurate adherence to timeliness and metrics.
• Assist with business needs, prepare reports for management on daily operations, month-end closings, and any other necessary reports.
• Prioritize tasks using policies, data and resources; collaborate with supervisors, managers, co-workers, customers; set timelines and expectations; plan new employee training; check with colleagues for support.
• Complete administrative duties for personnel following policies. Includes attendance, vacations, implementing improvements, supporting hiring, monitoring behavior, guiding career plans.
• Align with company ethics and integrity standards; using the open-door policy in the execution of the processes.

Minimum Requirements/Qualifications

• Bachelor’s in Business Administration, finance, accounting, economy, mathematics, or years of equivalent / demonstrable experience in the position.
• 5+ years of experience.
• Previous work experience in Shared Service Centers.
• B2+ English Level.
• Experience in financial statement analysis.
• Demonstrate proficiency with MS Office (Word, Excel, and Outlook).
• Proven experience and capability to handle at least one ERP (SAP, Oracle, JD Edwards, BAAN, QAD, Intuitive, Mainframe).

Additional Desirable Requirements

• Experience with Cforia / Get Paid.
• Experience to generate, analyze and develop reports.
• Experience in managing or participating in projects.
• Experience as People Manager.

Competences

• Build customer loyalty: Provide trust between internal and external customers.
• Embrace practical process improvement: Embrace continuous improvement using the internal model to improve processes and resolve issues.
• Communicates Openly: Communicate honestly and appropriately with colleagues, leader and managers.
• Foster growth: Demonstrate passion, commitment, a strong interest in results and understanding of objectives.
• Stimulate personal growth, including one's own: Practice self-development, as well as promote the development and growth of colleagues.
• Leverage Business Efficiency: Make profitable business decisions, apply contingency plans to strategies, and make data-driven decisions.
• Improve continuous learning by setting a higher standard for processes and results.
• Build organizational relationships: Promote collaboration, foster teamwork, and lead by example.
• Customer-Centric Focus: Maintain an attitude that revolves around the customer, aiming to provide outstanding customer experiences.
• Own Your Results: Take personal accountabilities for all you do and always exercise good judgement.
• Find a Better Way Every Day: Be intellectually curious and embrace Practical Process Improvement (PPI).
• Develop hard-working Teams: Relentlessly attract and develop talent to deliver exceptional performance and help them achieve their full potential.
• Create Successful Work Environments: Remove barriers to success and enable a work environment where colleagues can be their best self and motivated to excel.
• Increase Strategy to Action: Enable strategic focus by prioritizing work and resources across the team and organization to improve impact.

Thermo Fisher Scientific Inc. is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. We believe that by embracing individual differences, we can drive innovation and achieve even greater success.

Don't miss this ambitious opportunity to join a leading global company and make a significant impact on our team. Apply now and be part of our success story!