About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Find your "pura vida", where adventure and relaxation meet. An unspoiled world of eco-luxury welcomes each guest to Latin America’s ultimate coastal retreat, offering unparalleled access to nature, adventure and relaxation. Central America’s exclusive Forbes Travel Guide Five-Star resort for six consecutive years, Four Seasons Resort Peninsula Papagayo, Costa Rica is the utmost location for adventure travellers, wellness seekers, culinary explorers, and cultural globetrotters. With customized itineraries for families and couples alike, we can’t wait for you to experience “Pura Vida” at Peninsula Papagayo.At Four Seasons we consider life and work to be richer when we truly connect with the people and the environment around us.
Our family members are masters at their crafts – a gardener can become an artist, a manager a conductor, a chef an inventor. We look for employees who share the Golden Rule: people who, by nature, believe in treating others as we would have them treat us. We look for our people to characterize a shared passion for excellence and to infuse that enthusiasm into everything they do.
About Four Seasons Resort Costa Rica at Peninsula Papagayo:
From our hillside perch overlooking the Pacific Ocean, our expansive Costa Rican resort offers privacy while being your launching pad into boundless adventures. After a day of zip lining, surfing or hiking a volcano, return to our tropical retreat for farm-to-table dining from one of our five restaurants and bars, refreshing swims or relaxing spa treatments. With customized itineraries for families and couples alike, we can’t wait for you to experience “pura vida” at Peninsula Papagayo.
The Director of People and Culture forms part of the Hotel Leadership team who collectively make key strategic and operational decisions for the Hotel or Resort. The Director will oversee all aspects of the People and Culture division including benefits administration, employee relations, recruitment and retention of staff, communication to staff, career development of staff, wage & hour compliance, training, workers’ compensation and legal matters related to hotel employees.
We are looking for individuals who are strategic, have strong business acumen, good communication and interpersonal skills and are able to evidence professionalism and adaptability. Individuals also need to be a catalyst for change and an employee champion.
Applicants are required to have three to five years previous employment in a related position. Human Resources or Hospitality Education is preferable, however, not essential if applicants have previous relevant work experience. Working knowledge of Labor laws is advantageous.
Occasional travel is required to other Four Seasons Hotels and Resorts for training and development purposes.
QUALIFICATION REQUIREMENTS:
1. Reading, writing and oral proficiency in the English and Spanish language.
2. Previous Human Resources Management experience.
3. Working knowledge of all labor and fair employment laws.
4. Formal training in Human Resources, a university degree or equivalent experience.
JOB FUNCTIONS:
The ability to devise, implement and monitor the results of programs which contribute to the improvement of profitability and service standards at the hotel.
The ability to assess the development and effectiveness of all levels of employees and the manpower needs of the hotel.
The ability to plan and organize the overall work requirements of the Human Resources Department and delegate job tasks.
The ability to monitor the quality of staff performance, keeping the Planning/Executive Committee informed.
The ability to influence the quality, content and intent of communications in the hotel. The ability to recommend the most effective vehicle of communication and the best channel to use in terms of ensuring pertinent information is available to all levels of staff.
The ability to establish and implement recruitment, selection, placement and pre-employment procedures in accordance with Four Seasons Hotels and Resorts' policy and applicable laws, to include a hiring schedule, staffing guide and compensation guidelines.
The ability to develop recruitment sources including referral groups, local colleges and technical institutes and media to support hotel and corporate staffing needs.
The ability to ensure accurate job descriptions are in place for all positions.
The ability to ensure all applicants are processed according to policies and procedures set forth by Four Seasons Hotels and Resorts.
The ability to interview and advise in the hiring of all employees.
The ability to coordinate all inter-hotel transfers with regard to records, compensation, benefits and relocation.
The ability to ensure that FSITP in operational for new employees.
The ability to analyze hotel training and development needs at all levels and create or coordinate the creation of programs designed to make employees proficient in their duties and prepare them for promotion from within.
The ability to assist employees and management with career planning and counseling by constructing career path information ascertained through job description, skills inventories, promotability list and performance evaluations.
The ability to ensure an adherence to all aspects of the Standards Training Program within the hotel including timely completion of checklists, updating of manuals and maintaining a suitable complement of trained Designated Trainers.
The ability to conduct and assist with Home Office Training Seminars.
The ability to develop and implement performance appraisal programs for all staff levels.
The ability to develop and administer succession planning and manpower inventory programs to assure a steady supply of candidates for positions within the hotel and within the company.
The ability to update the Next Step program according to company guidelines. The ability to develop, implement and maintain an employee recognition program. The ability to develop and maintain an employee suggestion program. The ability to ensure all departments are holding regular departmental meetings. The ability to provide employee counseling. The ability to develop and administer consistent and equitable compensation and benefit programs while monitoring local and national pay and benefits trends. The ability to analyze benefit plans effectiveness on a regular basis and confer with insurance companies or consultants as required. The ability to review all disciplinary actions and give approval for suspensions and recommendations for terminations. The ability to establish a grievance program for quick resolution of employee problems. The ability to establish and maintain a job posting system. The ability to produce, analyze and make recommendations in a monthly turnover report. The ability to respond to and attend related hearings for all employee claims against the hotel, including EEOC, NLRB, Workers' Compensation, Unemployment and Wage and Hour. The ability to tour the hotel to provide a presence to employees as well as to ensure a clean, safe and productive working environment. The ability to maintain personnel records reflecting current and historical wage and salary date and other documentation in a confidential and safe location. The ability to develop an annual department budget. The ability to design, participate in and analyze the results of salary surveys to provide an analytical basis for salary scales and ranges, planned general increases, wage negotiations, etc. The ability to prepare an annual salary plan for all employees and management staff. The ability to review all employee accident reports and provide recommendations for light duty, disciplinary action, future preventative measures and the employee's return to duty. The ability to organize and supervise all employee recreation programs including Christmas party, children's party, picnic, general meetings, and sports teams. The ability to organize a farewell activity when employees are transferred or promoted to another hotel. The ability to represent the hotel at local Human Resource Director's meetings. The ability to continually monitor federal and local legislation, legal decisions and personnel trends, and update management as necessary. The ability to analyze and respond appropriately to issues raised by the Richey Report, the Attitude Survey and Employee Comment Cards. The ability to respond properly in any hotel emergency or safety situation. The ability to monitor compliance of legal postings. Specifically responsible for the labor law bulleting board. The ability to perform other tasks or projects as assigned by the General Manager. The ability to monitor the timeliness of Department Heads in submitting reports. The ability to conduct exit interviews with terminated employees. The ability to ensure the accurateness and compliance with the law of documentation to be placed in personnel files. The ability to ensure that the subordinates in human resources are fulfilling the requirements of the job description. The ability to ensure that all management development programs are up to date. The ability to operate the computer programs.