Leadership and Soft Skills Facilitator

Location: Costa Rica; Heredia, Alajuela, or San José

Who We Are

At SweetRush, we believe that when you put people at the center of business, magic happens. As a global leader in learning and development, we blend high-end storytelling, emerging tech like AI and VR, and deep psychological insights to help organizations—from iconic global brands to essential nonprofits—flourish. We are a remote-first, tight-knit community built on a foundation of radical empathy and creative excellence. Our work isn’t just about the awards we win with incredible partners such as Hilton, Google, Bridgestone, Adidas, SHRM, and numerous others; it’s about balancing profit with a genuine desire to spread good in the world. If you are a caring innovator who believes work should be life-centered and impactful, then this is where you come in…

About the Opportunity 

SweetRush is seeking a high-caliber Leadership & Soft Skills Facilitator to orchestrate professional development for clients in the area of Enterprise, Learning, and HR Shared Services teams. You will bridge the gap between high-level consulting theory and operational execution, ensuring our client's global, high-energy workforce stays at the top of their game.

Key Responsibilities

Facilitate leadership and soft skills programs tailored to a consulting audience across Enterprise Services, Learning Shared Services, and HR Shared Services teams. Deliver workshops, cohort-based learning experiences, and one-on-one coaching sessions built around four core topic areas:

• Client-Centric Communication — helping participants sharpen how they listen, respond, and present to internal and external clients with clarity and impact
• Relationship Building — equipping teams with the tools to develop trust, navigate stakeholder dynamics, and foster collaboration across functions and geographies
• Problem Solving and Ownership — developing a mindset of accountability and structured thinking, empowering participants to take initiative and drive solutions
• Continuous Improvement — instilling habits of reflection, feedback integration, and iterative growth at both the individual and team level

Adapt facilitation style in real time to meet the energy and expectations of a performance-oriented, intellectually curious audience. Use data and feedback metrics to evaluate program effectiveness and iterate accordingly.

Required Skills

• Strong familiarity with the management consulting environment, with direct experience working at or extensively with a Big 5 consulting firm (McKinsey, BCG, Bain, Deloitte, or Accenture)
• Minimum of 5–7 years of experience in facilitation, learning & development, coaching, or a closely related field, with a demonstrated track record of delivering programs to professional audiences
• Proven ability to operate effectively within a global, highly metrics-driven organization, with an understanding of how performance expectations, utilization targets, and client pressures shape participants' day-to-day reality
• Exceptional communication and executive presence, with the ability to command a room, hold the attention of skeptical high-achievers, and make soft skills content feel immediately practical and relevant
• Strong emotional intelligence and the ability to read group dynamics and pivot facilitation style accordingly
• Demonstrated experience engaging a younger, high-energy, performance-oriented audience
• Experience facilitating both in-person and virtual programs across multiple time zones in a global organization
• Comfortable working in a bilingual professional environment; strong English proficiency required given the global nature of the role

Bonus Skills

• Academic or professional background in psychology, organizational behavior, adult learning, or a related discipline
• Coaching certification from a recognized body such as ICF or equivalent
• Familiarity with learning technology platforms and data dashboards used to track learner engagement and program outcomes
• Experience engaging local teams and navigating the Costa Rican professional landscape

Facilitation Details: There will be 15 sessions of 2-hours each, onsite in Heredia. 

This opportunity starts in March and runs through the end of the year.

SweetRush Is an Equal Opportunity Employer

We are committed to the principle of equal employment opportunity for all employees and to providing a work environment free of discrimination and harassment.

Call to Action: Submit Your Resume! If you are a caring innovator who believes work should be life-centered and impactful, please submit your resume in English.

SweetRush believes in transparency and fairness. And for that reason, all of our active searches are available on the SweetRush “Join Us” page at https://www.sweetrush.com/join-us/.  You can also find our openings posted on our LinkedIn company page under the “Jobs” tab at https://www.linkedin.com/company/sweetrush/jobs/. 

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