Ocean Export Customer Service

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Export Department.

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into the operational system.
• Track and trace ocean export files and provide regular reporting.
• Maintain compliance at all times with internal policies and external regulations, in accordance with government requirements.
• Understand department process flow and identify best practices to improve operational efficiency and productivity.
• Ensure all customer Standard Operating Procedures (SOPs) are in place and updated in the DLSOPs.
• Manage overseas communications and provide timely responses to emails and requests (internal and external).
• Escalate issues to Management when necessary.

Qualifications

• 6 months of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of ocean documentation processes is a plus.
• Strong interpersonal skills, including the ability to listen, comprehend, and communicate clearly and concisely to achieve positive outcomes.
• Proactive mindset with strong organizational skills.
• Proficiency in computer applications, including Microsoft Excel and Word.
• Fluency in English and Spanish (written and spoken).

Additional Information

Expeditors offer excellent benefits:

• Paid Vacation, Holiday
• Health Plan: Medical
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company